Find & Apply For Computer Support Specialist Jobs in Greencastle, Indiana

FT IT Help Desk Technician Experience answering phone calls and emails regarding computer hardware and software problems. Understanding of Active Directory, Azure, or Identity Management. Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access. Experience with Microsoft operating systems (i.e. Win10 & Win11). Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.) Experience using remote control tools to troubleshoot computer problems. Installation and support of windows based printers and networking support. Understanding of VPN, RDP, Citrix and other remote access tools. Basic knowledge of Microsoft Exchange email system. Hardware diagnostics and software installation/patching. Experience with service desk ticketing systems. Basic understanding of security best practices regarding IT Infrastructure. Be able to escalate complex problems to tier1/Tier2 Engineers Minimum of 2-5 years of experience as a Help Desk technician or equivalent. Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi). Strong communication and customer service skills. Ability to be on-call 24/7 to support hospital systems Physical demands include: Must be able to remain in a stationary or sitting position for periods of time. Must be able to exchange accurate and detailed information when called upon.