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Now viewing: L2 Deskside Support Technician

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The Copley Consulting Group

L2 Deskside Support Technician

Pay: Not specified

Posted: 2 weeks ago

Location: Princeton, IN (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

Job Description

Our client is currently seeking a L2 Deskside Support Technician This job will have the following responsibilities:

Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management

Qualifications & Requirements:

5-7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
Professional communication, punctuality, and customer-focused mindset