Find & Apply For Computer Support Specialist Jobs in Covington, Kentucky

About the Company About R.A Jones R.A Jones is one of the world's leading providers of primary and secondary packaging machinery to the food, pharmaceutical, dairy and consumer goods industries. The company holds more than 70 worldwide patents across seven machinery brands, covering a wide range of solutions from improving shelf life of fresh meats to efficient filling of pouches, cups and bottles, as well as aerosol production and creative carton construction. The North American resources include four manufacturing plants and more than 800 US-based staff members. Brands that are part of the R.

A Jones portfolio include:

KartridgPak, Autoprod, Holmatic, Aerofill, Dawson and Map Systems, as well as Jones, our namesake brand. About our parent company, Coesia Coesia is a Group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna Italy, fully owned by Isabella Seràgnoli. Coesia companies are leaders in the sectors of:

• Advanced automated machinery and packaging materials
• Industrial process solutions
• Precision gears Coesia customers are leading players in a broad range of industries, including Aerospace, Ceramics, Consumer Goods, Electronics, Healthcare, Luxury Goods, Pharmaceutical, Racing & Automotive and Tobacco.

The Field Service Coordinator will work as part of the service administrative team support the field service process which provides our customers with expedient solutions that fulfill their expectations in our continuing effort to maintain best in class service. About the Role

• Respond to incoming customer phone calls to collect information and provide the customer a summary of the next steps
• Record customer requests and information into crm system including creation and maintenance of cases, work orders, bookings, and customer data and assign to appropriate personnel
• Prepare customer quotations for service calls
• Maintain service scheduling for bookable resources and coordinate with supervisors, customers, and technicians to build an optimum schedule
• Monitor budgeted hours for service orders and maintain the balance of hours billed
• Support logistics of technicians and company personnel visiting sites including assistance it booking, collection of expenses and closing monthly statements
• Process weekly time sheets, expense reports, service technician calendars.
• Complete work order process and create invoices that are sent to customers
• Follow up with finance and customers to finalize collections
• Perform other duties as assigned by the Customer Service Manager What You Need to

Be Successful General Characteristics:

• Strong communication skills.
• Ability to multi-task numerous tasks simultaneously.
• Computer-literate, skilled problem solver and customer service oriented.
• Ability to work well under time constraints and deadlines.
• Ability to perform at a high level as part of a team and to work independently if needed.
• Demonstrates a professional attitude and high level of customer service.
• Detail oriented to ensure the tasks are completed correctly and in a timely manner.
• Ability to work well with many different departments and various people and personalities.
• 5 years of prior experience in a fast-paced business environment preferred. Our Offer
• Ability to multi-task numerous tasks simultaneously.
• Computer-literate, skilled problem solver and customer service oriented.
• Ability to work independently if needed.
• Demonstrates a professional attitude and high level of customer service. Join the Team!
• Prior experience with SAP/ERP preferred.
• Prior experience with Microsoft Dynamics CRM preferred.
• Strong understanding of Microsoft Suites.
• Prior experience working within the Teams platform.
• Basic math and accounting abilities.
• Ability to follow directions and follow through to a resolve.
• Rudimentary understanding of finance and billing processes
• Ability to problem solve scheduling and logistics issues
• Good written and verbal communication skills.
• Ability to learn other team members duties to assist when a team member is absent so that the department runs seamlessly during these times. Working conditions
• Office environment with open concept on computer and phone most of the time
• Available to travel if needed for training or intercompany projects.

This position requires very little travel.

Job Reference:

CGS13651