Find & Apply For Computer Support Specialist Jobs in Geismar, Louisiana

Service Desk Analyst at PTS Advance Service Desk Analyst at PTS Advance in GEISMAR, Louisiana Posted in about 11 hours ago.

Type:

full-time

Service Desk Analyst Location:

Geismar, LA Position Overview The Service Desk Analyst is responsible for providing Tier 1 and Tier 2 IT support in a manufacturing environment. This role serves as the first point of contact for IT service requests, troubleshooting hardware, software, and network-related issues while ensuring users receive timely and effective support. The position also plays a key role in laptop deployment, replacement, and configuration activities across the site. Key Responsibilities IT Support & Service Desk Serve as the primary point of contact for incoming IT support requests and service tickets. Triage and assign support tickets to the appropriate teams for resolution when necessary. Troubleshoot and resolve Tier 1 and Tier 2 hardware, software, and network-related issues. Provide timely and professional technical support to end users. Track, update, and document incidents to ensure accurate issue resolution and communication. Hardware Deployment & Support Perform laptop refresh and replacement activities for site personnel. Build, image, configure, and deploy new laptops and related equipment. Set up and support Dell laptops, docking stations, monitors, and other end-user hardware. Ensure all equipment is properly configured and operational before deployment. Onsite Technical Support Travel throughout the plant site to provide hands-on technical support. Perform workstation and laptop swap-outs for employees across multiple departments. Assist users with hardware installations, troubleshooting, and equipment setup. Move and transport IT equipment as needed using appropriate tools or carts. Team Collaboration Work closely with IT team members to achieve daily service desk and ticket resolution goals. Communicate effectively with users and stakeholders regarding issue status and resolution timelines. Contribute to a positive customer support experience through timely follow-up and problem resolution. Required Qualifications Minimum of 2 years of experience in an IT support, help desk, or technical support role. Experience troubleshooting Windows-based hardware, software, and network issues. Minimum of 2 years of experience using Microsoft Office applications, including Excel, Word, and PowerPoint. Hands-on experience with Dell hardware, including laptops, docking stations, and related peripherals. Valid driver's license. Strong organizational, multitasking, and time-management skills. Ability to work independently and prioritize multiple support requests. Preferred Qualifications Previous experience supporting users in a manufacturing, industrial, or plant environment. Experience with laptop imaging, deployment, and migration projects. Familiarity with IT ticketing systems and service desk best practices. Experience providing onsite technical support in a fast-paced operational environment. Physical Requirements Ability to walk throughout a plant environment to provide onsite support. Ability to lift, transport, and move IT equipment safely, either manually or with a cart. Comfortable working in both office and industrial settings. Key Skills Help Desk & Service Desk Support Tier 1 & Tier 2 Troubleshooting Laptop Imaging & Deployment Hardware Configuration & Support Microsoft Office Suite Dell Hardware Support Ticket Management Customer Service Problem Solving Communication & Collaboration Time Management Multi-Tasking & Prioritization