Find & Apply For Computer Support Specialist Jobs in Hanover, Massachusetts

• Serve as the first point of contact for routine technology support requests from school and municipal employees.
• Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems.
• Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment.
• Support Windows, macOS, ChromeOS and iOS/iPadOS devices.
• Provide basic support for Google Workspace, Microsoft 365 and other district/Town applications.
• Receive, document, prioritize and resolve support requests through the IT ticketing system and escalate more complex problems to senior IT staff.
• Prepare, image, configure and deploy new and replacement devices.
• Perform routine hardware repairs and component replacements.
• Assist with employee onboarding/offboarding, including equipment preparation, setup, collection and inventory.
• Maintain accurate hardware inventory, asset tags and equipment records.
• Assist with classroom technology, displays, projectors, interactive panels, audio/visual equipment and related peripherals.
• Troubleshoot basic wired and wireless connectivity issues
• Assist with technology setup for meetings, presentations and special events.
• Perform preventive maintenance and routine software/firmware updates as directed.
• Travel between school and municipal buildings as necessary.
• Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users.
• Perform other technology-related duties as assigned.

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Vision insurance

Work Location:

In person