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EDI Specialist

KETTLE CUISINE LLC - 3.0

Lynn, MA Job Details Full-time $24 - $30 an hour 1 hour ago Qualifications SFTP Knowledge management Communication with suppliers Computer science AI use case identification Bachelor's degree in information technology Computer Science XML Tooling Associate's degree in computer science Microsoft Power Automate Operations coordination Triage Bachelor's degree in business Mid-level Improving operational efficiency Prompt engineering Analysis skills Associate's degree in information technology Internal employee customer service Continuous improvement EDI transactions for logistics IT support Integration Platforms (Enterprise solutions) Vendor communication Data analytics Customer service knowledge base User guides Integration with Third-Party Services (system development) Order issue resolution Full Job Description Job Summary Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior support role. Working directly alongside our EDI Specialist, you will assist in the day-to-day operation, monitoring, and continuous improvement of our Electronic Data Interchange environment — including our SPS Commerce platform, ROSS ERP integrations, and trading partner connections. In addition to traditional EDI support, this role has a forward-looking component: you will actively participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data processing. Key Responsibilities EDI Operations & Support Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in

ROSS ERP

under the guidance of the EDI Specialist. Assist in configuring and maintaining EDI connections and document types within SPS Commerce. Support the EDICOPY.BAT and AutoFTP file sync processes between production servers; escalate persistent failures promptly. Perform testing and validation for new trading partner onboarding and document type additions. Respond to internal inquiries from Customer Service, Shipping, and Finance related to EDI order discrepancies, routing issues, and document exceptions. Maintain and update documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base. Trading Partner & Vendor Coordination Communicate with trading partners (e.g., Walmart, US Foods, Sam's Club) and third-party vendors (SPS Commerce, B2BGateway, Aptean/Ross) to coordinate testing, issue resolution, and onboarding tasks. Track open items and follow up on pending setups or corrections with external EDI teams. AI Development & Automation Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks — such as exception triage, error categorization, and order discrepancy detection. Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the

ROSS EDI

workflow. Develop and refine AI prompt workflows and scripts (Python or Power Automate) to reduce manual intervention in daily EDI processing. Support testing and iteration of AI-generated automations before production deployment. Help document AI tool configurations, training inputs, and usage guides for team adoption. Experience Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field; or equivalent combination of education and relevant experience. 0-2 years of experience in IT support, data analysis, EDI, or a related field. Exposure to EDI standards (X12, ANSI) and common document types (850, 855, 810, 940, 944) is a plus. Any hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation is strongly preferred. Skills Basic understanding of EDI data formats: X12 segments, XML, CSV, and flat files. Familiarity with

FTP/SFTP

file transfer concepts. Comfortable working in or learning ERP environments (ROSS experience is a plus). Strong analytical and problem-solving skills; able to read raw EDI data files to identify errors. Genuine curiosity about AI and automation — eager to learn and experiment with new tools. Excellent written and verbal communication skills for cross-departmental coordination. High attention to detail and organizational discipline. Working Environment This role sits within a small, collaborative IT team and will have daily interaction with Customer Service, Shipping, and Finance. You will be mentored directly by our EDI Specialist and work closely with the Director of Information Technology. We are actively investing in AI-assisted workflows and expect this role to grow alongside those capabilities.