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Technical Support Specialist 794

Annapolis Junction, MD

We are seeking a Technical Support Specialist for one of our

PRIME CONTRACTS

that offers exciting opportunities to support essential services and mission critical activities across the enterprise. Our mission supports the Government Corporate Management Services (CMS) by providing full life cycle support services through the sustainment, modernization, and transformation of the enterprise corporate applications. These applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more. Come join our diverse and growing team with lots of opportunities!

• Provide Tier 1 Help Desk support for applications supporting Space and Property Management, Asset Management and Transportation Management applications.
  
• Create, manage, and maintain user accounts, permissions, and access requests across multiple applications and environments.
  
• Receive, document, triage, and track customer issues and service requests using the designated ticket tracking system, ensuring timely communication and resolution.
  
• Compile, organize, and analyze operational and help desk data to support reporting, metrics tracking, and trend analysis.
  
• Develop and maintain user guides, process documentation, standard operating procedures (SOPs), knowledge base articles, and other technical writing artifacts.
  
• Gain an understanding of business processes, workflows, and integrations across a portfolio of COTS and GOTS applications.
  
• Collaborate with system engineers, system administrators, developers, and technical writers to support day-to-day operations and ongoing modernization efforts.
  
• Support troubleshooting activities by gathering information, reproducing issues, documenting findings, and coordinating with technical teams for resolution.
  
• Participate in testing, validation, and user support activities for application updates, enhancements, and deployments.
  
• Assist with documenting application configurations, onboarding materials, and operational procedures to improve knowledge sharing and continuity.
  
• Gain exposure to a variety of technologies and disciplines, including system engineering, system administration, technical writing, and application development.
  
• Demonstrate a willingness to learn and grow into more technical roles and responsibilities based on interest, aptitude, and mission needs.

Technology Stack:

• Various COTS products including Archibus, Maximo, AutoDesk
  
• Atlassian Tool Suite
  
• Microsoft Office