Find & Apply For Computer Support Specialist Jobs in Burtonsville, Maryland

Job Summary We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline technical expert, providing essential support to ensure seamless operation of our IT infrastructure. Your expertise will help resolve hardware and software issues, assist users with technical challenges, and maintain the overall health of our computer systems. This position offers an exciting opportunity to contribute to a fast-paced environment where problem-solving and customer service excellence are valued. You will play a vital role in maintaining operational efficiency and supporting our organization's technological growth. Responsibilities Deliver prompt and effective technical support to end-users via help desk systems, ensuring issues related to hardware, software, network connectivity, and operating systems are resolved efficiently. Troubleshoot and resolve hardware problems related to computers, mobile devices, printers, and other peripherals, ensuring minimal downtime. Manage user accounts and permissions using Active Directory management tools, including creating, modifying, and deleting accounts as needed. Support computer networking tasks such as configuring TCP/IP settings, DNS resolution, LAN troubleshooting, VPN setup, firewall management, and network security protocols. Assist in maintaining IT infrastructure components including Windows Server environments, Linux systems, GPO (Group Policy Objects), and other server configurations. Conduct analysis of technical issues by diagnosing network troubleshooting problems or software conflicts to identify root causes quickly. Document all support activities accurately in customer support ticket management systems while providing clear communication to users throughout the resolution process. Qualifications Proven experience in providing IT support with a strong understanding of help desk systems and customer service principles. Proficiency in Microsoft Office applications and familiarity with operating systems such as Windows (including Windows Server) and Linux. Solid knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN troubleshooting, VPNs, firewalls, and TCP connections. Hands-on experience with hardware support—troubleshooting desktops, laptops, mobile devices—and software troubleshooting across various platforms. Ability to manage Active Directory environments effectively for user account administration and security policies. Strong communication skills with the ability to explain technical issues clearly to non-technical users. Analysis skills for diagnosing complex technical problems quickly and accurately while maintaining a customer-focused approach. Knowledge of IT infrastructure components such as GPOs (Group Policy Objects), DNS servers, and network security tools is highly desirable. Join us as an IT Support Specialist if you're passionate about technology solutions and eager to make a difference by supporting our organization's digital backbone!

Pay:

$26.75 - $32.21 per hour

Work Location:

In person