Find & Apply For Computer Support Specialist Jobs in Clarksburg, Maryland

IT Helpdesk Support Technician

IT Helpdesk Support Technician Req Id:

533

Location:

CLARKSBURG, MD, US, 20871

Date:

Oct 22, 2026 Thales Defense & Security, Inc. (TDSI) Headquartered in Clarksburg, MD, is a U.S. company that has been serving domestic and international defense Air, Land and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries (Advanced Acoustic Concepts, Digital Receiver Technology, Tampa Microwave, and Trusted Cyber Technologies), supports U.S. Joint Services, special operations forces and multi-national partners with a variety of communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities. TDSI's key technologies include tactical handheld radios, expeditionary satellite terminals, helmet-mounted displays, optics and target recognition capability, advanced radars, undersea sensing and missile systems. Lives depend on what we do! Top Benefits (Subject to terms of applicable policies/plans) Competitive Salary Yearly Incentive Compensation Plan Medical insurance for self and eligible family members Generous 401(k) program- up to 7% company contribution and 100% immediate vesting Tuition Reimbursement Paid wellness, vacation, and holiday leave Paid maternity, paternity, and parental leave 9/80 Work Schedule (every other Friday off) Hybrid working environment We are excited to announce that we have an opening in our Clarksburg, MD office for an IT Helpdesk Support Technician. This role reports to the Associate Client Services Manager. Responsibilities Troubleshoot computer system problems and provide solutions full-time via phone support using specific product knowledge, system utilities, and other available resources Follow established policies, procedures, operating instructions and processes to provide quality customer support to clients via telephone and/or Help Desk Management application Log and properly document all issues, follow-up, and resolution information for each assigned ticket Identify customer concerns or issues and resolve, or escalate to Level III Help Desk Technician Team as appropriate Take initiative in diagnosing less common issues and collaborate with senior engineers on level 3 problem resolution Utilize resources such as FAQ's, knowledge bases, white papers, websites, resolved ticket information and help tools to locate solutions Maintain working knowledge of all Help Desk related policies, procedures, application installation guidelines, system configurations, and current hardware, through on-going training and self-initiated research and study Demonstrate a consistent sense of urgency on open issues to ensure timely resolution Provide training to other team members as needed Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. U.S. Citizenship Required. Ability to obtain and maintain US Secret Level Security Clearance upon hire Associates degree and 0-2 years of IT/helpdesk experience or combination of education and experience Knowledge of MS Windows 7/10 Operating Systems Knowledge of MS Office Experience working with Help Desk ticket management software Knowledge of PC Software/PC Hardware installation, ...For full information see follow application link. Thales Visionix - Aurora is an Equal Opportunity /Minorities/ Females/ Vet/ Disabled Affirmative Action employer.