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Now viewing: Service Desk Technician
D
Dice.com | ClearanceJobs.com | NLX
Service Desk Technician
Job Description
Service Desk Technician
Skills
- Research
- Technical Support
- Computer Hardware
- Usability
- Issue Resolution
- Network
- Application Development
- Recovery
- Service Desk
- Cisco
- Security Clearance
- Security+
- Customer Engagement
- GSEC
- SSCP
- Microsoft Office
- Business Analysis
- Business Analytics
- Information Systems
- Computer Science
- Cisco Certifications
- Documentation
- DoD
- Supervision
- Communication
- Organizational Skills
- Attention To Detail
- Management
- Information Technology
- Systems Engineering
- FOCUS
- Research
- Technical Support
- Computer Hardware
- Usability
- Issue Resolution
- Network
- Application Development
- Recovery
- Service Desk
- Cisco
- Security Clearance
- Security+
- Customer Engagement
- GSEC
- SSCP
- Microsoft Office
- Business Analysis
- Business Analytics
- Information Systems
- Computer Science
- Cisco Certifications
- Documentation
- DoD
- Supervision
- Communication
- Organizational Skills
- Attention To Detail
- Management
- Information Technology
- Systems Engineering
- FOCUS
Summary Job ID:
2616342Location:
Adelphi, MD, US Date Posted:
2026-08-31Category:
Information Technology Subcategory:
Technical Support Schedule:
Full-Time Shift:
Day Job Travel:
Yes- 10% of the time
Minimum Clearance Required:
Secret Clearance Level Must Be Able toObtain:
Top Secret Potential forRemote Work:
ORA_ON_SITE Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Work is performed on site. Join our dynamic team at a top-tier organization, w work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required Education and Yrs of experience:
- Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment.
- Experience with Cisco products.
Clearance Requirements:
- Must have an active DoD Secret Clearance.
Required Certification:
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Must receive Microsoft 365
Certified:
Endpoint Administrator Associate, or equivalent, within 6 months of start date.Preferred:
- BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- CCNA highly preferred.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Target salary range:
$40,001- $80,000.