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Network and IT Support Specialist GregoryEdwards

LLC - 1.0

Hyattsville, MD Job Details Full-time $70,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Computer science Computer Science Microsoft Office Computer hardware Associate's degree Information Technology Full Job Description About the Role We're looking for a sharp, proactive Network & IT Support Specialist to keep our infrastructure humming and our people productive. You'll own the full lifecycle of our network and end-user environment — from designing and deploying solutions to keeping security tight and users happy — and you'll play a direct role in supporting our litigation teams by provisioning war rooms and trial technology suites for high-stakes cases. If you love solving real problems, thrive in a fast-moving, hands-on environment, and take pride in rock-solid execution when the pressure is on, this role is for you. What You'll Do Network & Infrastructure Administer and optimize LAN and wireless networks, ensuring high availability and performance across the office and client environments. Manage all network hardware — routers, firewalls, switches, and UPS systems — and stay ahead of maintenance and upgrade cycles. Monitor network performance, generate reports, and proactively resolve issues before they impact the business. Research, evaluate, and procure network products, services, and standards; negotiate with vendors and contractors to secure the best value. End-User Support Serve as the go-to resource for all IT matters — providing friendly, timely first- and second-level support for local and remote staff. Install, configure, and troubleshoot workstations, laptops, peripherals, and network-based printers. Use imaging software to build and maintain standardized system deployments. Deliver clear, practical IT training so employees can work confidently and independently. Security & Compliance Manage security solutions including firewalls, anti-virus, and intrusion detection systems, keeping defenses current and effective. Develop, document, and enforce IT policies, procedures, and disaster recovery plans. Assist with hardware transport and on-site provisioning at client or courthouse locations within the Washington, DC area as needed. Litigation War Rooms & Trial Technology A key part of this role is supporting high-stakes litigation engagements — both in-office and at external venues including courthouses, hotels, and opposing counsel facilities. You will work closely with the litigation support and trial teams to ensure technology is battle-ready when it matters most. Plan, provision, and deploy on-site and off-site litigation war rooms, including workstations, secure networking, printers, and AV equipment tailored to the demands of active trial teams. Configure and maintain trial technology suites — display systems, document presentation hardware and software, video conferencing, and real-time transcript feeds. Coordinate equipment logistics for courthouse and remote trial locations, ensuring gear is tested, packaged, transported, and operational ahead of critical deadlines. Provide hands-on technical support during trial preparation and active proceedings, serving as the on-call IT resource for the litigation team. Troubleshoot and resolve technology issues rapidly in high-pressure trial environments where downtime is not an option. Maintain and document war room build standards and equipment inventories to ensure repeatable, reliable deployments. What You Bring Education & Experience Associate's degree in IT, Computer Science, or a related field — or equivalent hands-on experience. We value real-world skills as much as credentials. Technical Skills Strong working knowledge of TCP/IP networking fundamentals. Experience administering Active Directory — user accounts, group policies, and permissions. Comfortable configuring and troubleshooting routers, switches, firewalls, and wireless access points. Hands-on experience with network security tools (firewalls, IDS/IPS, anti-virus platforms). Familiarity with imaging and deployment tools for workstation standardization. Ability to logically diagnose and resolve issues across hardware, software, and network layers. Experience supporting litigation, trial technology, or AV/presentation environments is a strong plus. Communication & Problem-Solving You communicate clearly — whether you're explaining a technical issue to a non-technical colleague, writing a procedure manual, or presenting to a group. You're resourceful, calm under pressure, and able to work through ambiguous situations with limited guidance. Certifications (Preferred) CCNA, CompTIA Security+, CompTIA A+, and/or CompTIA Network+. Relevant experience without these certifications will also be considered. Physical Requirements This role is primarily desk-based, with occasional need to lift and transport equipment (up to 25 lbs). Some travel to client sites or courthouses within the Washington, DC area is required. Compensation & Benefits We offer a competitive package designed to reward performance and support your wellbeing. Base salary starting at $70,000, commensurate with experience. Annual performance bonus program. Monthly phone, travel, and expense budget. Company-paid holidays and paid time off. Medical and dental insurance. 401(k) retirement plan.

Pay:

$70,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Application Question(s): Willing to travel to our second location at 400 Virginia Avenue SW, Washington, DC.

Experience:

Office 365: 3 years (Required)

Active Directory:

3 years (Required) Ability to

Commute:

Hyattsville, MD 20785 (Required) Willingness to travel: 50% (Required)

Work Location:

In person