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3DX PLM Support Engineer (L2/L3 Support)#26-39140

Up to $47.14 per hour

Dearborn Heights, MI

Onsite

Job Description

Our Client, an IT Services and Consultant company, is looking for a 3DX PLM Support Engineer (L2/L3 Support) for their Dearborn Heights, MI location.

Responsibilities:

Application & Production Support

Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.

Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.

Monitor application health, performance, and data integrity across environments.

Perform root cause analysis (RCA) and implement preventive measures.

Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.

PLM Functional Support

Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.

Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.

Support release management and promotion of objects across environments.

Ensure compliance with PLM governance and business processes.

Integration & Data Support

Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.

Investigate integration failures and perform data validation and reconciliation.

Support data migration, bulk load activities, and data correction exercises.

Analyze logs and troubleshoot API/service-related issues.

System Administration Support

Support user access management, roles, licenses, and security configurations.

Assist in platform upgrades, patches, deployments, and environment maintenance activities.

Perform system monitoring and capacity/performance analysis.

Support backup, recovery, and system validation activities.

Service Management

Manage incidents, service requests, problems, and changes using ITIL processes.

Ensure SLA adherence and timely resolution of support tickets.

Prepare support metrics, dashboards, and operational reports.

Participate in on-call support and critical production issue management.

Requirements:

Core 3DEXPERIENCE Expertise

Strong experience with Dassault Systèmes 3DEXPERIENCE Platform.

Hands-on experience in:

ENOVIA

Product Structure Management

Change Management

Document Management

Configuration Management

Collaboration and Lifecycle Management

Technical Skills

SQL and database troubleshooting.

REST APIs, Web Services, and Integration troubleshooting.

Linux/Unix environments.

Log analysis and debugging.

Production support methodologies and incident management.

PLM Domain Knowledge

Product Lifecycle Management (PLM)

Engineering Change Management

BOM Management

Product Development Processes

Automotive or Manufacturing Industry experience

Preferred Skills

Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.

Knowledge of CAD integrations (CATIA, NX, Creo).

Experience with SAP integration.

Exposure to Cloud-based deployments and DevOps practices.

Experience with Teamcenter-to-3DX migration or coexistence environments.

Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.

Qualifications

Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.

8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.

ITIL certification is preferred.

Soft Skills

Strong analytical and troubleshooting abilities.

Excellent communication and stakeholder management skills.

Ability to work in a fast-paced production support environment.

Experience collaborating with global teams and business users.

Strong ownership and problem-solving mindset.

Nice-to-Have

Automotive OEM experience.

Experience supporting Ford, GM, Stellantis, or similar manufacturing environments.

Exposure to Agile and DevOps methodologies.