Find & Apply For Computer Support Specialist Jobs in Ferndale, Michigan

IT Helpdesk /Technical Support at Hallmark Global Solutions Ltd IT Helpdesk /Technical Support at Hallmark Global Solutions Ltd in Ferndale, Michigan Posted in about 4 hours ago.

Type:

full-time

Job Title:

IT Helpdesk /

Technical Support Location:

Warren, MI 48397

Expected Duration:

1 Year contract with strong possibility of extension

Overview :

Looks Resumes who are having experience on Technical Support, Helpdesk, Troubleshooting, PC Hardware, Networking, LAN/WAN, IT Infrastructure, Incident Resolution, Customer Support, Problem Solving. Description/Responsibilities Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours. The Technical Helpdesk personnel must possess the following essential skills: Professional work history or training with a focus on IT or automotive systems Customer contact experience Self-motivated with a proactive approach to meeting and exceeding customer expectations. Computer hardware and software experience Knowledge of

LAN/WAN IT

infrastructure Ability to diagnose and repair PC hardware/ networking components Substantial problem solving abilities Ability to work and thrive in a team environment