Find & Apply For Computer Support Specialist Jobs in Melvindale, Michigan

Job Summary Company History:

ATEQ TPMS

Tools, LC is a division of ATEQ which was founded in 1975. We are the number one world supplier in the TPMS (Tire Pressure Monitoring System) field by supplying an entire range of TPM activation tools for both assembly lines and tire repair shops. ATEQ is a perseverant global family of passionate individuals who are driven by our customers to innovate industry leading TPMS devices and technology that help suppliers and distributors worldwide. We are an EOS company that is looking for someone who exudes our core values of passion, perseverance, innovation, customer-driven and global family. Learn more about

ATEQ TPMS

Tools at www.ateq-tpms.com

Job Summary:

The Technical Support Specialist is the first point of contact for the end-user. The Technical Support Specialist provides technical assistance, troubleshooting, and repair support for customers and internal teams. This role is responsible for diagnosing issues, guiding users through solutions, documenting service cases, and ensuring high levels of customer satisfaction. The position requires strong problem-solving skills, technical knowledge, and the ability to communicate complex information clearly to non-technical users. Ensuring quality customer service experience.

Compensation:

is $50,000 to $60,000 Canadian plus benefits. Depending on experience. Must Reside in the Greater Windsor Canada Geographic area. Must have the ability to speak fluent

French and English Supervisory Responsibility:

None Responsibilities/Duties:

Communicate with customers over the phone and through email in a professional manner to help answer any questions and resolve complaints to produce a positive customer experience. Maintain positive relationships both within ATEQ and with ATEQ partners. Produce weekly reports for special accounts pertaining to follow up calls and status of instruments. Assist ATEQ tool user in troubleshooting, step-by-step, instructions on TPMS related issues and train tool users with Remote trouble shooting tools Escalate complex issues to engineering or advanced support team members when necessary. Maintain accurate records of customer interactions, trouble shooting steps and solutions. Update internal Knowledge bases and support documentation. Identify opportunities to improve support processes and efficiency. Support Continuous improvement initiatives within the Technical Support Department.

Required Skills/Abilities:

High school diploma/ G.E.D One to two years of experience in either customer service or within the customer relations field. Excellent written and verbal communication skills Able to work individually and in a team setting Strong Troubleshooting and analytical skills Ability to explain technical concepts to non-technical users Experience with Technical support tools such as, Ticketing systems, detailed reporting system and a CRM system Ability to manage Multiple tasks and prioritize effectively and efficiently

Preferred Skills/Abilities:

Some college Experience with Technical Diagnostics, electronic equipment repair, or field service. Familiarity with remote access trouble shooting tools and support platforms.

Physical Requirements:

Able to lift up to 15 pounds at a time

Pay:

$51,000.00 - $61,900.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you Reside in Windsor, Canada, Must Reside in Windsor Must speak

Fluent French and English Location:

Melvindale, MI 48122 (Preferred) Ability to

Commute:

Melvindale, MI 48122 (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

In person