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Now viewing: IT Support Specialist
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Freudenberg Group
IT Support Specialist
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Job Description
Company Overview Freudenberg is a global technology company dedicated to pioneering innovations that promote a more sustainable future. With a rich history spanning over 176 years, we develop solutions across diverse sectors, including automotive, medical, cleaning, and consumer products. Our team of 52,000 employees worldwide thrives in a stable environment that fosters personal growth and continuous learning. Job Overview We are seeking an energetic and detail-oriented IT Support Specialist to join our dynamic team. In this role, you will be the frontline of technical assistance, ensuring our employees have seamless access to the tools and systems they need to excel. Your expertise will help maintain our IT infrastructure's efficiency, troubleshoot hardware and software issues, and deliver exceptional customer support across various platforms and devices. Responsibilities Provide onsite IT support for hardware, software, applications, and network-related issues Manage and resolve service requests and incidents , including hands-on troubleshooting Perform installations, upgrades, maintenance, and workstation setups , including monitors, docking stations, and Ethernet connections Manage IT hardware and accessory inventory , including ordering equipment for new hires, current employees, and refresh cycles Perform quarterly CSV updates for Kyocera scanner email addresses and the Sine by Honeywell visitor registration system Document solutions for common issues and contribute to knowledge management and continuous service improvement (CSI) initiatives Experience Strong hands-on troubleshooting and diagnostic skills Experience with IT asset and configuration management Knowledge of ITIL processes (Incident, Problem, and Service Request Management) Ability to communicate technical issues effectively to non-technical users Experience with hardware/software installation and maintenance Self-motivated and capable of working independently Join us at Freudenberg to be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. Your technical expertise will empower our organization's success while you grow your career in a vibrant global environment!