IT Technical Support Specialist (Majority On Site) Saginaw, Michigan Information Technology 6632
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DESCRIPTION
About the
Role Location:
Saginaw, Michigan (Majority On Site)
- Are you looking to jump start or further your IT career?
Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits. As a Technical Support Specialist, you'll help Morley associates with all their computing needs. Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.
Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.
- Hybrid Schedule This is a hybrid role.
You'll work on site at our Saginaw, Michigan, campus 95% of the time, and will work from home periodically. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events. What You'll Do Provide help desk and desktop application support
Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
Support System and Network Administrators in daily workloads
Ensure that all desktop and laptop systems:
Are properly configured and tested before deployment
Have system connectivity and accessibility
Are tested and verified after deployment
Provide operational documentation as needed for common operational tasks
Provide all desktop operational support
Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
Support compliance in the areas of system security, user access, resource access and authentication
Escalate items as needs require
Assist in supporting all corporate email systems, calendaring and scheduling software
Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m.
m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines Excellent communication, problem-solving, organizational and interpersonal skills Familiar with: Windows 10 and 11
Microsoft Office
Various web browsers
Printers
Active Directory
Remote desktop
Some networking skills Eligibility Requirements Must have the ability to pass a pre-employment background check and drug screen
Ticketing system experience
Proven expertise in supporting currently installed hardware platforms Associate degree in computer science (or related field)
- OR•one or more years of experience in computer support plus a high school diploma or equivalent
Able to work on site in Saginaw, Michigan, a majority of the time
Able to work the following hours:
8 a.
m.
- 5 p.m. Eastern time
Monday
- Friday
On occasion, after-hours or weekend support may be needed for high-priority or timely projects Remote Work Requirements High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment Why Join Our Morley Family At Morley, your paycheck is just the start
- add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short
- and long-term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible)
- for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley.
