Find & Apply For Computer Support Specialist Jobs in Sodus Township, Michigan

Help Desk Analyst at Insight Global Help Desk Analyst at Insight Global in Sodus, Michigan Posted in 1 day ago.

Type:

full-time

Company:

CED -

Electrical Distributor Location:

Saint Joseph, MI, 49085

Duration:

6 month contract to hire

Shift:

During training: M-F, 8am-5pm After training: M-F, 11am-8pm

Work Authorization:

Must be able to work on W2

Pay:

$15-19/hr during contract, converting at $20/hr after 6 months Required Skills & Experience

• Strong Customer Service Skills
• Experience working across IT for 1+ year
• Bachelor's or Associate's Degree
• Willing to work onsite 5 days a week and at the 11:00 am - 8:00 pm shift Nice to Have Skills & Experience
• Call Center Experience
• Windows 10
• Active Directory
• Strong Knowledge or working experience with Windows 7 and XP
• Printer and / or Network Connectivity Knowledge Job Description Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan.

You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.