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Help Desk Analyst
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Michigan data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,006 / year median in Michigan
-1% projected decline
Job Description
Help Desk Analyst at Insight Global Help Desk Analyst at Insight Global in Sodus, Michigan Posted in 1 day ago.
Type:
full-time
Company:
CED -
Electrical Distributor Location:
Saint Joseph, MI, 49085
Duration:
6 month contract to hire
Shift:
During training: M-F, 8am-5pm After training: M-F, 11am-8pm
Work Authorization:
Must be able to work on W2
Pay:
$15-19/hr during contract, converting at $20/hr after 6 months Required Skills & Experience
- Strong Customer Service Skills
- Experience working across IT for 1+ year
- Bachelor's or Associate's Degree
- Willing to work onsite 5 days a week and at the 11:00 am - 8:00 pm shift Nice to Have Skills & Experience
- Call Center Experience
- Windows 10
- Active Directory
- Strong Knowledge or working experience with Windows 7 and XP
- Printer and / or Network Connectivity Knowledge Job Description Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan.
You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.