Find & Apply For Computer Support Specialist Jobs in Spring Lake, Michigan

The IT Support Specialist II provides Level 1 and Level 2 technical support with a strong focus on network infrastructure, systems administration, and cybersecurity. This role is responsible for maintaining reliable, secure, and efficient technology operations while supporting compliance initiatives, security controls, and IT best practices. The successful candidate will play an important role in supporting day-to-day technical operations, maintaining network and system performance, enhancing cybersecurity readiness, and ensuring technology environments remain secure, stable, and compliant with applicable standards and requirements. Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, operating systems, servers, business applications, and network connectivity issues. Maintain, troubleshoot, and support network infrastructure, including switches, routers, firewalls, wireless networks, VPNs, and network security controls. Monitor network and system performance and proactively identify opportunities to improve reliability, availability, and overall performance. Implement and maintain cybersecurity controls, including endpoint protection, access management, patch management, vulnerability remediation, and system hardening. Support security policies, technical documentation, risk assessments, audit preparation, and compliance activities related to industry security standards and frameworks. Investigate technology issues, security alerts, and service incidents while coordinating resolution and escalation as needed. Maintain system configurations, technology asset inventories, backup processes, and disaster recovery procedures to ensure operational continuity and security. Manage user accounts, permissions, and access controls in accordance with established security practices and least-privilege principles. Create and maintain technical documentation, infrastructure records, standard operating procedures, and security-related documentation. Coordinate with internal stakeholders and external technology partners to resolve issues, support infrastructure needs, and mitigate technology risks. Support continuous improvement initiatives related to network performance, cybersecurity maturity, system reliability, and operational efficiency. Perform other duties as assigned. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Administration, or a related field preferred. Three or more years of experience in IT support, networking, systems administration, cybersecurity, or a related technical discipline. Experience troubleshooting Windows operating systems, end-user hardware, servers, business applications, and network connectivity issues. Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls, VPNs, and wireless networking technologies. Foundational understanding of cybersecurity concepts including access controls, vulnerability management, endpoint security, incident response, and system hardening. Familiarity with recognized security and compliance frameworks such as NIST, CMMC, TISAX, or similar standards. Understanding of backup and recovery practices, disaster recovery planning, asset management, and secure technology configuration. Industry certifications such as CompTIA Network+, Security+, Microsoft certifications, or equivalent technical credentials are preferred. Strong analytical and troubleshooting skills with the ability to resolve complex technical issues. Excellent communication and interpersonal skills with the ability to effectively support users at all levels of the organization. Demonstrated ability to prioritize multiple tasks, work independently, and maintain accountability for assigned responsibilities. Strong organizational skills, attention to detail, and commitment to delivering reliable technology support.

Pay:

$80,000.00 - $90,000.00 per year

Work Location:

In person