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Position OverviewJoin a global leader in automated packaging and processing equipment whose technology helps manufacturers improve efficiency, maximize uptime, and streamline production operations. Known for its innovation, engineering expertise, and commitment to customer success, the company has built a strong reputation as a trusted partner to manufacturers around the world.
As a Technical Support Engineer, you'll support advanced packaging equipment and automation systems across North America. This role offers the opportunity to solve complex technical challenges and work with sophisticated machinery while maintaining a better work-life balance than a traditional field service position. Working closely with customers, technicians, and engineering teams, you'll help troubleshoot critical issues, support installations and startups, and become a go-to technical expert for industry-leading equipment.
What You Will Be DoingTroubleshoot mechanical, electrical, software, and controls-related issues via phone, email, and remote access toolsProvide technical support to customers and field service technicians for industrial equipment and automation systemsSupport equipment commissioning, installation, startup, and field service activitiesManage and document technical support cases through CRM systemsCollaborate with engineering and product teams to identify and resolve recurring issuesAssist customers with software installations, upgrades, and system configurationsParticipate in field assignments and customer visits as needed to maintain technical expertiseEnsure timely resolution of customer issues while maintaining a high level of customer satisfactionWhat you need for this position:
Experience in Technical Support, Field Service, Maintenance, Controls, Automation, or Industrial Equipment SupportAssociate's or Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferredExperience troubleshooting industrial machinery, automation equipment, packaging equipment, food processing equipment, or other capital equipmentUnderstanding of PLCs, HMI systems, industrial controls, sensors, motors, drives, and electromechanical systemsAbility to read and interpret electrical schematics, wiring diagrams, and technical documentationExperience supporting equipment installations, startups, commissioning, repairs, and preventative maintenance activitiesBenefits$70,000 - $90,000 + company credit card + Annual Bonus5%annualbonusopportunitybasedonindividualandcompanyperformanceDay1medicalbenefitscoverage401(k)eligibilityafter30dayswitha50%companymatchupto8%CompanyCreditCardMileagereimbursementand$68/daytravelperdiemAnnualRemoteEmployeeAppreciationWeekwithteam-buildingactivities,dinners,andcompany-sponsoredevents
Now viewing: Technical Support Engineer - Packaging Equipment
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Technical Support Engineer - Packaging Equipment
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Job Description
Title:
Technical Support EngineerAnnual Salary:
$70,000 - $90,000 + company credit card + bonus+ 68$ per diemLocation:
Wixom, MI (on-site)Requirements:
Strong electrical/mechanical background with Automation EquipmentTravelAbility to travel up to 50% as needed for training, customer visits, and field support activities for the first 6-12 months; then down to 25% after with hybrid/remote flexibility.Position OverviewJoin a global leader in automated packaging and processing equipment whose technology helps manufacturers improve efficiency, maximize uptime, and streamline production operations. Known for its innovation, engineering expertise, and commitment to customer success, the company has built a strong reputation as a trusted partner to manufacturers around the world.
As a Technical Support Engineer, you'll support advanced packaging equipment and automation systems across North America. This role offers the opportunity to solve complex technical challenges and work with sophisticated machinery while maintaining a better work-life balance than a traditional field service position. Working closely with customers, technicians, and engineering teams, you'll help troubleshoot critical issues, support installations and startups, and become a go-to technical expert for industry-leading equipment.
What You Will Be DoingTroubleshoot mechanical, electrical, software, and controls-related issues via phone, email, and remote access toolsProvide technical support to customers and field service technicians for industrial equipment and automation systemsSupport equipment commissioning, installation, startup, and field service activitiesManage and document technical support cases through CRM systemsCollaborate with engineering and product teams to identify and resolve recurring issuesAssist customers with software installations, upgrades, and system configurationsParticipate in field assignments and customer visits as needed to maintain technical expertiseEnsure timely resolution of customer issues while maintaining a high level of customer satisfactionWhat you need for this position:
Experience in Technical Support, Field Service, Maintenance, Controls, Automation, or Industrial Equipment SupportAssociate's or Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferredExperience troubleshooting industrial machinery, automation equipment, packaging equipment, food processing equipment, or other capital equipmentUnderstanding of PLCs, HMI systems, industrial controls, sensors, motors, drives, and electromechanical systemsAbility to read and interpret electrical schematics, wiring diagrams, and technical documentationExperience supporting equipment installations, startups, commissioning, repairs, and preventative maintenance activitiesBenefits$70,000 - $90,000 + company credit card + Annual Bonus5%annualbonusopportunitybasedonindividualandcompanyperformanceDay1medicalbenefitscoverage401(k)eligibilityafter30dayswitha50%companymatchupto8%CompanyCreditCardMileagereimbursementand$68/daytravelperdiemAnnualRemoteEmployeeAppreciationWeekwithteam-buildingactivities,dinners,andcompany-sponsoredevents
Benefits
- Dental Insurance