Find & Apply For Computer Support Specialist Jobs in Saint Francis, Minnesota

About the Role Rum River Consultants is a 30+ person professional services firm that handles building inspections, plan reviews, and code compliance for local governments across Minnesota. We run a fully cloud-based environment on Google Workspace with company-owned iPads and laptops in the field. This is our first dedicated IT role. You'll own the environment end-to-end

•from day-to-day support to shaping the long-term IT stack. Alongside IT responsibilities, you'll become our in-house expert on Baseline, the Govtech SaaS platform our team uses daily for permits, plan reviews, and inspections. We work directly with the Baseline product team, and you'll have a real seat at that table. The role starts with stabilizing operations and grows into meaningful ownership of platforms and infrastructure. Ramp-up support from experienced IT advisors and the Baseline team is provided; the goal is independent operation within six months. What You'll Do IT Support & Administration Own the IT support queue: triage, resolve, and document issues Provide on-site and remote support for desktops, laptops, printers, and mobile devices Handle system setups, software installations, and hardware deployment Onboard and offboard employees

•accounts, devices, and access

•completely and on schedule

Administer Google Workspace:

users, groups, shared drives, security settings, and MFA Conduct periodic access audits and maintain role-based access controls Support cybersecurity hygiene: password manager rollout, MFA adoption, phishing awareness Maintain the asset inventory and keep the How-To documentation library current Coordinate with vendors (internet, phone, backup) when issues exceed internal scope Evaluate tools and vendors; bring forward recommendations for stack improvements Provide education to team members on Google Workspace, Baseline, and other technology through effective communication in a manner that can be understood by non-technical people Perform additional tasks as assigned Baseline Platform Operations Build and maintain RRC's Baseline instance: permit types, workflows, fees, user roles, and custom fields Update configurations as codes, regulations, and internal processes change Manage the template library

•permit forms, inspection reports, plan review documents

•with consistent naming and versioning Partner with permit technicians, inspectors and plan reviewers to identify and resolve platform friction Document configuration decisions so changes are traceable What We're Looking For Required 2+ years in IT support, helpdesk, or systems administration Hands-on Google Workspace administration (users, groups, drives, MFA) Comfortable supporting both Apple (iPad, Mac) and Windows devices Basic networking troubleshooting: Wi-Fi, DNS, printers, connectivity Strong written communication for documentation and end-user support Comfortable owning decisions about tools and vendors with appropriate buy-in Follow through on assigned tasks, work independently, and complete work on time Preferred Experience configuring or administering a SaaS platform (CRM, ITSM, permitting software, or similar) Familiarity with local government processes: permitting, code enforcement, or plan review Experience with template management or document standardization Process-improvement mindset

Compensation & Benefits Salary:

$52,000

•$65,000, depending on experience Health, vision, life, and dental insurance Retirement Match of up to 3% Paid Time Off Paid Holidays Hours 8:00 a.m

•4:30 p.m. Position is in-person through FY2026. Hybrid work opportunities may be available in the future if the support structure, individual performance, and business needs allow. How to Apply Send your resume and a brief note about why this role is a fit to jessica@rumrivercc.com. We review applications on a rolling basis. Rum River Consultants is an Equal Opportunity Employer.

Pay:

$52,000.00

•$65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan

Experience:

IT support: 1 year (Required)

Language:

English (Required) Ability to

Commute:

Saint Francis, MN 55070 (Required)

Work Location:

In person