Find & Apply For Computer Support Specialist Jobs in Blue Springs, Missouri

Computer Repair Technician KC Computer Staff | Blue Springs, MO | Full-Time | On-Site About Us KC Computer Staff is a locally owned computer repair company in Blue Springs, Missouri, serving customers throughout eastern Jackson County and nationwide through our mail-in repair service. Due to continued growth, we are hiring a second technician to join our bench. Position Summary The Computer Repair Technician diagnoses and repairs laptops, desktops and custom-built PCs for residential customers, both in our shop and on-site at customer homes. This position works closely with our Lead Technician and is responsible for completing repairs accurately, documenting all work, and communicating clearly with customers from drop-off through pickup.

Reports to:

Lead Technician Responsibilities Diagnose hardware and software issues on Windows and Mac laptops and desktops Perform hardware repairs and upgrades, including storage and memory upgrades, screen, hinge, keyboard and charging port replacement, and thermal service Remove viruses and malware, reinstall operating systems, and complete data transfers and data recovery Build, upgrade and repair custom gaming PCs Perform on-site service calls at customer homes throughout eastern Jackson County Receive, document, repair and return devices sent in through our mail-in repair service Maintain accurate repair notes, photos and status updates for every job Explain diagnostic findings and repair options to customers in clear, non-technical terms Recommend additional services and upgrades when they benefit the customer Follow shop procedures for quality control, customer data handling and device security First 90 Days Complete training on shop procedures and quality control standards Handle repairs independently from intake through quality control within 30 days Meet turnaround, documentation and customer satisfaction standards set by the Lead Technician Required Qualifications Experience building at least one desktop computer Ability to disassemble and reassemble laptops and desktops Working knowledge of Windows troubleshooting and repair Strong communication skills and a professional, customer-focused approach Dependable attendance and attention to detail Valid driver's license, reliable personal vehicle, proof of auto insurance and an acceptable driving record Ability to pass a background check and sign a confidentiality agreement Ability to work on-site in Blue Springs, Monday through Friday Preferred Qualifications CompTIA A+ certification, or progress toward it Prior experience in a computer repair shop or retail technical support role Experience with macOS Micro-soldering or board-level repair experience Experience with data recovery tools and procedures Physical Requirements Ability to lift and carry up to 50 lbs, including desktop towers and shipping boxes Ability to stand or sit at a workbench for extended periods Fine motor skills and close visual work for handling small components Compensation and Benefits $16.00-$17.00 per hour, based on experience Performance-based commission Performance-based pay increase eligibility at 90 days Company-paid CompTIA certification exams, with a pay increase for each certification earned Two hours of paid study time per week toward certification Paid time off begins accruing on your first day, available after 90 days, and increases with years of service 6 paid holidays per year Mileage reimbursement at the IRS standard rate for business travel Employee pricing on parts and components at cost Tools, equipment and company uniform provided On-the-job training with our Lead Technician 90-day introductory period Immediate start available Schedule Monday through Friday, 9:00 a.m. to 5:00 p.m. No evenings or weekends. How to Apply Please submit your résumé through this posting. Applicants are encouraged to include a photo of a computer they have built or a repair they have completed. KC Computer Staff is an equal opportunity employer.

Pay:

$16.00 - $17.00 per hour Expected hours: 35.0 - 45.0 per week

Benefits:

Employee discount Paid time off Paid training

Language:

English (Required) Ability to

Commute:

Blue Springs, MO 64015 (Required)

Work Location:

In person