Find & Apply For Computer Support Specialist Jobs in Cary, North Carolina

IT Support Coordinator (ticketing) Infosoft Tecksolutions Cary, NC Job Details Full-time | Contract $19 an hour 2 hours ago Qualifications Computer operation Technical documentation Administrative experience Records management Attention to detail Customer support ticket management Desktop applications Technical Proficiency Ticketing system technical support

Full Job Description Job Title:

Administrative Support Specialist Pay Rate:

$19/

Hr Duration:

7 months

Location:

Cary, NC This position is for the Building Automation division. We are looking for an Administrative Support Specialist This role will support a team of highly skilled technical experts who provide remote support for hospital and field-based equipment customers. The position is being added to support a major IT documentation system transformation occurring over the next 6-9 months. The primary purpose of the role is to handle administrative and data-related tasks during the system migration so technical engineers can remain focused on resolving customer issues. Support an enterprise-wide IT documentation and workflow transformation project. Validate and reconcile data between multiple systems. Review customer calls , tickets , and documentation records for accuracy. Ensure information transfers correctly between systems during migration. Perform ticket administration and process-related support activities. Monitor and verify updates coming from dispatch and field teams. Assist with issue escalation tracking and documentation. Handle manual administrative work required while new system integrations are being established.

Requirements:

Highly detail-oriented. Comfortable working with large data sets. Experienced using multiple computer systems and software applications. Process-driven and organized. Able to work in a fast-paced, changing environment. Comfortable managing high volumes of tickets/documentation. Familiar with IT support environments, ticketing systems, and administrative operations.

Important:

This is not a customer-facing customer service role . While the data relates to customer service operations, the work is primarily IT support, data validation, and administrative support . Preferred Experience IT support or technical administrative experience. Ticketing system experience. Data validation and quality review. Documentation management. Strong computer proficiency. Experience working through process changes or system implementations.

Pay:

$19.00 per hour Expected hours: 40.0 per week

Work Location:

In person