Find & Apply For Computer Support Specialist Jobs in Lebanon, New Hampshire

All-Access Infotech (AAIT) is a managed IT services provider supporting small and mid-sized businesses across the Upper Valley with day-to-day support, cybersecurity, and Microsoft 365 management. We're looking for a Service Manager to lead our full service delivery team and make our service desk the best-run in the region. About the role You'll lead a team of 7-8 technicians across Levels 1-3, plus our Professional Services team and our Service Coordinator/dispatcher. This is a player-coach role. Expect to spend about 60% of your time leading the team and about 40% hands-on with escalations and high-impact projects. You'll report to leadership and have a real voice in staffing, tooling, and process. What you'll do

• Lead, coach, and develop the team through regular 1:1s, feedback, and certification and career plans
• Own ticket and project queue health, and step in on escalated tickets and key projects
• Oversee dispatch and scheduling across support tiers and project work so client commitments are met
• Turn recurring issues into process fixes and better documentation
• Hire, onboard, and train technicians at every level
• Serve as the escalation point for client concerns and build lasting client relationships
• Report on team performance and recommend staffing and tooling changes How we'll measure success
• SLA attainment and first-response times
• Ticket aging and backlog health
• Technician utilization
• Client satisfaction and retention of key accounts
• Team growth: certifications earned and technicians promoted Tools you'll own Autotask PSA, Datto RMM, ITGlue, Microsoft 365, Kaseya 365 (SaaS Alerts, Dark Web ID, BullPhish

ID, INKY

), and Datto Endpoint Backup. Autotask or ConnectWise experience is a big plus; we'll train you on the rest. What you need

• 3+ years in an MSP or IT service desk, including hands-on Level 2 or higher technical work
• Experience leading, mentoring, or supervising a technical team
• Strong Microsoft 365 and Windows Server skills, and a solid understanding of MSP service delivery
• Comfort running a team by its numbers: SLAs, queues, and performance metrics
• Excellent communication with clients and with your team
• Ability to work on-site full-time in West Lebanon, NH Nice to have
• Managing a multi-tier team (L1-L3, or support plus project staff)
• Hands-on time with Autotask, ConnectWise, Datto RMM, or NinjaOne
• Google Workspace experience
• Certifications such as CompTIA, Microsoft, or ITIL What we're looking for We hire for humble, hungry, and smart. Here that means someone the team trusts and wants to follow, who leads by example, owns the team's results, and keeps pushing to improve how the service desk runs. Benefits
• Health and dental insurance
• 401(k)
• Paid time off and paid holidays
• On-call stipend
• Paid training and certification support

Pay:

$75,000.00

• $95,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Application Question(s): Do you have prior experience leading, mentoring, or directly supervising a technical team? This position requires full-time, in-person work at our office location — it is not remote or hybrid. Are you able and willing to work on-site full-time? This role is a player-coach position — you'll manage the team while still handling escalated tickets and hands-on technical work yourself, rather than moving fully into administration. Does that balance appeal to you?

Education:

Bachelor's (Preferred) Ability to

Commute:

West Lebanon, NH 03784 (Required)

Work Location:

In person