Find & Apply For Computer Support Specialist Jobs in Auburn, New York

We are seeking a customer-focused Deskside Support Technician to provide onsite IT support in a hybrid work environment. This role serves as the primary point of contact for end-user technology support, ensuring employees have a seamless experience with their devices, applications, collaboration tools, and meeting spaces. Office attendance is highest Tuesday through Thursday, requiring strong onsite support capabilities and responsiveness to walk-up requests and executive support needs. Key Responsibilities End User Support Provide walk-up, deskside, and remote support for Windows and macOS endpoints. Troubleshoot and resolve hardware, software, operating system, printer, network, and Microsoft 365 issues. Deliver white-glove support for executives and key business stakeholders. Manage incidents and service requests through ServiceNow or similar ITSM platforms. Device Deployment & Asset Management Perform laptop and desktop imaging, configuration, deployment, and refresh activities. Coordinate employee onboarding and offboarding, including equipment provisioning, recovery, and account-related support. Maintain accurate asset inventory and lifecycle tracking records. Support hardware repairs, warranty coordination, and equipment replacements. Collaboration & Meeting Support Provide support for conference rooms and collaboration technologies. Troubleshoot and maintain meeting room AV equipment, cameras, displays, microphones, Teams Rooms, and wireless presentation systems. Assist with hybrid meetings by resolving audio, video, and connectivity issues before and during meetings. Perform routine testing and preventative maintenance of meeting room technology. Technical Environment Windows 10/11 and macOS Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) ServiceNow or similar ticketing platform Active Directory / Microsoft Entra ID Laptop imaging and endpoint management solutions Printers, peripherals, and collaboration technologies Qualifications 2+ years of deskside, desktop support, or IT support experience. Experience supporting both Windows and Mac environments. Familiarity with ServiceNow or other IT service management tools. Strong troubleshooting and customer service skills. Experience supporting executive users and hybrid meeting technologies. Excellent communication, organization, and documentation abilities. Ability to work independently and prioritize support requests in a fast-paced environment. Preferred Skills Microsoft 365 administration experience.

Pay:

$16.00 - $22.00 per hour Expected hours: 40.0 per week

Experience:

SCCM/Intune:

1 year (Preferred)

Azure:

1 year (Preferred)

Work Location:

In person