Find & Apply For Computer Support Specialist Jobs in Northport, New York

Help Desk Technician (Level 2)

Company:

Long Island Server Solutions Location:

Northport, NY 11768 (onsite, occasional travel to client sites on Long Island and NYC)

Job Type:

Full-time Pay:

$18.00 to $25.00 per hour About Long Island Server Solutions Long Island Server Solutions is a managed service provider supporting about 60 client organizations across Long Island, NYC, and beyond. We handle everything from servers, networking, and cloud to security and end user support. Small team, real responsibility, and direct exposure to a wide range of environments and tools. Our work environment Modern office in Northport Small, hands-on team with room to grow into L3 and project work Direct access to senior engineers and modern tooling What you will do Handle incoming help desk tickets and calls for our client base, resolving Level 1 and Level 2 issues end to end Support Windows desktops, laptops, printers, and mobile devices for remote and onsite users Administer users, groups, and mailboxes in Microsoft 365 and Entra ID Deploy and manage endpoints with our RMM and MDM tools (NinjaOne, Intune) Onboard and offboard client users including account setup, device provisioning, and access removal Document fixes, client environments, and procedures in our PSA and documentation platform (HaloPSA, ITGlue) Escalate complex issues to L3 with clear notes on what was tried and what you found Assist with server, backup, and network checks under the direction of senior engineers Travel to client sites as needed for hardware swaps, installs, and hands-on troubleshooting Participate in the after-hours on-call rotation Required qualifications 1 to 2 years in a help desk or desktop support role, MSP experience a plus Solid Windows 10/11 troubleshooting skills Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and basic user administration Basic networking knowledge (DNS, DHCP, Wi-Fi, VPN) Clear written and verbal communication with non-technical users Able to work through a ticket queue independently and know when to escalate Valid driver's license and reliable transportation for client site visits Ability to lift 30 lbs regularly and up to 50 lbs occasionally Preferred qualifications Experience with HaloPSA, Autotask, ConnectWise, or a similar ticketing system Experience with an RMM (NinjaOne, Datto, ConnectWise Automate) or MDM (Intune) Exposure to Active Directory, Entra ID, or Azure Exposure to backup products, endpoint security, or firewalls (SonicWall, Meraki) CompTIA A+, Network+, MS-900, or AZ-900 Benefits 401(k) Paid time off Flexible schedule Overtime pay Performance and yearly bonus opportunities Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Visa sponsorship is not available. Long Island Server Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military or veteran status, or any other federally or state protected class.

Experience:

Help desk or desktop support: 1 year (Required) Ability to

Commute:

Northport, NY 11768 (Required)

Work Location:

In person

Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off Retirement plan

Work Location:

In person