Find & Apply For Computer Support Specialist Jobs in Vestal, New York

Desktop Support Specialist#26-37230

Phoenix, AZ

Hybrid

JPAS:

NO

JOB

OPENING TYPE

Multiple Vendors

Segment:

State and Local

Due Date:

10/28/2026 Job Description

ABOUT THIS POSITION

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed. Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment
  
• Will procure and issue mobile phones to employees.
  
• Supporting and troubleshooting cellular devices, tablets, and laptops.
  
• Enroll each mobile device into an MDM solution.
  
• Support large conference room Audio/Visual equipment.
  
• Mobile device support including working understanding of mobile device management tools.
  
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
  
• Participate in afterhours/weekends on call rotation

JOB REQUIREMENTS

• Experience providing technical support to end users in a fast-paced environment.
  
• One year of Active Directory experience.
  
• Mobile device support knowledge.
  
• Experience with Remedy helpdesk software.
  
• Experience with Microsoft Intune
  
• Experience providing technical support for mobile applications in a network environment.
  
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
  
• Solid troubleshooting skills in desktop computer hardware and software.
  
• Experience creating and improving technical documentation; documenting the system specifications and design.
  
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
  
• The successful candidate must pass a Federal background check.
  
• Only the highest qualified will candidates will be considered.
  
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
  
• Candidate should be able to safely lift 50 pounds.
  
• Must possess and maintain a valid Arizona driver's license with a clean record.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.