Find & Apply For Computer Support Specialist Jobs in Fairfield, Ohio

Immediate availability for a full-time OT (IT) specialist at Calvary Industries, an established chemical formulator in Fairfield, Ohio. The successful candidate will be a hard-working, collaborative person with strong technical experience in IT infrastructure, help desk execution, and network management.

Requirements:

This position requires excellent communication and customer service skills, teamwork, and attention to detail. This IT Specialist will provide technical support to all end users for a variety of technology issues across Calvary Industries OT environment and support OT present at customer sites (PLCs for monitoring and administering chemical). They will troubleshoot hardware and software issues associated with workstations, applications, networks, and equipment. They will identify, research, and resolve technical challenges using established company procedures and industry best-practices. Some travel is required. High School diploma required. Some college, education, and/or experience in information technology preferred.

Job Responsibilities:

Customer Site Installation & Technical Support

• Travel to customer manufacturing facilities throughout the year as projects reach maturity, typically for several days per visit, to install and deploy company PLC-based systems along with other PLC team members.
• Install, configure, and validate the IT infrastructure and supporting technology required for PLC systems to operate within customer manufacturing environments.
• Establish and troubleshoot network connectivity, computer systems, communications, and other IT-related components associated with system installations.
• Coordinate with internal controls personnel and customer IT teams to ensure successful installation, integration, and operation of PLC systems within the customer's existing infrastructure.
• Diagnose and resolve IT-related installation issues encountered at customer sites and verify proper system functionality before completing deployments.
• Provide on-site technical support and collaborate with controls engineers and PLC programmers as needed to address issues involving the interaction between IT infrastructure and industrial control systems.

User Support & Helpdesk Operations Provide helpdesk support for remote PLC installations. Respond to these questions regarding computer systems, applications, and technology. Troubleshoot and resolve IT support requests involving hardware, software, networking, related systems. Provide employees with updates on the status and resolution of service requests. System, Network & Operational Technology (OT) Support Administer, support, and troubleshoot LANs, network connectivity, and related infrastructure. Troubleshoot computer and system issues by modifying configurations, settings, and access permissions as appropriate. Maintain reliable system operation through routine maintenance, upgrades, repairs, and configuration changes. Support the IT infrastructure and systems used by the PLC and industrial controls team, including computers, servers, networking, connectivity, and communications between IT and operational technology systems. Troubleshoot IT-related issues affecting industrial control systems and coordinate with controls personnel to identify and resolve problems. Assist with the integration, connectivity, and ongoing support of industrial systems within the company's IT environment. Collaborate with controls engineers and PLC programmers to resolve system and communications issues without assuming responsibility for PLC logic programming. Diagnostics & Problem Solving Gather and analyze system information, logs, and other diagnostic data to identify the causes of hardware, software, network, and system issues. Investigate and resolve technical problems reported by employees or identified through system monitoring tools. Identify recurring issues, determine root causes where possible, and implement corrective actions to improve system reliability. Escalate issues requiring specialized expertise to the appropriate IT, controls, or third-party support personnel. Document troubleshooting steps, resolutions, and configuration changes to support consistent problem resolution and knowledge sharing.

Job Type:

Full-time Pay:

$32.00 - $36.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Fairfield, OH 45014 (Required) Ability to

Relocate:

Fairfield, OH 45014: Relocate before starting work (Required)

Work Location:

In person