Find & Apply For Computer Support Specialist Jobs in Gahanna, Ohio

About the Role Do you enjoy technology, solving problems, and helping people? We're looking for an IT Support Specialist who combines a broad technical skill set with a positive attitude and a genuine commitment to customer service. We are a small IT services company that serves as the outsourced IT department for small and mid-sized businesses. Our clients rely on us for a wide range of technology needs, so no two days are exactly alike. From troubleshooting computers and email to supporting Microsoft 365, networking, and security solutions, our team helps keep our clients' businesses running smoothly. We believe great IT support is about more than fixing technical issues. It's about making clients feel valued, communicating clearly, and taking ownership of their problems. We're looking for a resourceful team player who enjoys learning, takes initiative, and is willing to dig in to find solutions. Responsibilities Respond to incoming support calls and emails and monitor the help desk ticket queue. Troubleshoot and resolve hardware, software, operating system, email, and network connectivity issues. Support Windows PCs, Apple (Macs), servers, printers, monitors, and other business peripherals. Build, configure, deploy, and maintain computers and related equipment. Support Microsoft 365, Outlook, Microsoft Office applications, Adobe products, Entra ID, Intune, and Apple Business Manager. Assist with user accounts, permissions, device management, and access troubleshooting. Troubleshoot networking equipment and connectivity, including routers, switches, wireless access points, gateways, modems, VPNs, DNS, and firewalls. Support managed IT services, including endpoint detection and response (EDR), antivirus and malware protection, ransomware detection, patch management, software management, backups, system monitoring, and security alerting. Document troubleshooting steps, client communications, and resolutions accurately in our ticketing and CRM systems. Communicate technical information clearly to clients with varying levels of technical knowledge. Collaborate with teammates on projects, implementations, and ongoing improvements to client IT environments. Research unfamiliar issues, identify root causes, and take initiative to find effective solutions. Qualifications Previous help desk, desktop support, or general IT support experience preferred. Broad knowledge of computer hardware, operating systems, business software, and IT troubleshooting. Familiarity with Windows, macOS, Microsoft 365, and networking fundamentals. Strong analytical and problem-solving skills, with the ability to research and resolve unfamiliar issues. Excellent customer service, communication, and organizational skills. Ability to manage multiple requests, prioritize work, and maintain accurate documentation. Positive attitude, willingness to learn, and ability to work independently and as part of a team. Technical certifications are a plus but are not required. Ability to lift up to 50 pounds and physically install and set up computers and peripherals, including working under desks. Willingness to occasionally work overtime, participate in on-call support, and travel to client locations as needed. We're looking for a well-rounded IT professional rather than someone focused on just one specialty. You don't need to know everything, but you should be curious, resourceful, and willing to dig in to find answers. Benefits & Schedule Monday-Friday, 8:30 AM-5:00 PM Major holidays off Flexible paid time off (PTO) Two work-from-home days available per month Standard employee benefits with employer contribution 401(k) with employer match Opportunities to learn new technologies and contribute to a variety of client projects Why Join Our Team? We're a small team that values technical ability, teamwork, and exceptional customer service. You'll work with a variety of technologies, solve different challenges every day, and build relationships with clients who depend on us to keep their businesses running. If you enjoy technology, take pride in solving problems, and believe that a positive attitude and great customer service make all the difference, we'd love to hear from you!

Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person