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Stanley David and Associates

Service Desk / Help Desk Specialist

Entry-Level JobVerifiedNo experience needed

Pay: $48,399/yr

Posted: 3 days ago

Location: Milford, OH (Onsite)

Last Updated: 13 hours ago

Hours: Full-Time

Expires: 10/5/2026

Job Description

Help Desk / Service Desk / Customer Success Specialist /

Call Support Job Overview Role :

Customer Success Guide Location :

Milford, OH Type :

: Fulltime The project is ok to have candidates without CSA and ITIL certification too as they will be trained in the first 1 month. Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL® Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and consistent experience across all customer interactions. Handle escalated or complex issues calmly, ensuring clear communication and timely resolution. Identify opportunities to improve customer satisfaction, retention, and product usage. Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach. Participate in consultative conversations aligned to customer goals and outcomes. Accurately document all customer interactions and actions in the case management system. Ensure follow ups and case closures are completed within defined service level timelines. Adhere to quality standards, security requirements, and operational processes. Strong customer centric mindset with high ownership Excellent verbal and written communication skills Ability to simplify technical information for non-technical audiences Structured problem solving and analytical thinking Empathy, professionalism, and resilience in high volume environments Attention to detail and process discipline

English:

CEFR B2 or higher (mandatory); C1 preferred

Pay:

From $48,399.23 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Relocation assistance Vision insurance

Work Location:

In person