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FSS - 3163 - End User Support Specialist I
Job Description
Job Code
FSS - 3163
Posted By
Suresh Dakshinamoorthy
Modified By
Suresh Dakshinamoorthy Person Details
Suresh Dakshinamoorthy End User Support Specialist I
(Sharonville, OH) | 09/01/26
Easy Job Description
Role Overview
We are seeking an End User Support Specialist I to provide onsite desktop, hardware, software, peripheral, mobile-device, and general IT support.
The ideal candidate will have strong troubleshooting and customer-service skills and befortable supporting end users in a fast-paced environment. The role involves diagnosing and resolving technical issues, configuringputer systems, supporting help-desk requests, performing system maintenance, and ensuring a positive end-user experience.
Key Responsibilities
Provide technical support for desktopputers, laptops, mobile devices, ers, peripherals, software, and network-related issues.
Install, configure, maintain, and troubleshootputer hardware, software, and peripherals using established procedures.
Diagnose end-user technical issues and guide users through appropriate solutions.
Work with third-party vendors to troubleshoot and resolve hardware or software issues.
Provide assistance with Microsoft applications, email, ers, and other business applications.
Perform routineputer maintenance and operating-system updates while minimizing user downtime.
Support data backup and recovery activities when required.
Maintain accurate records of help-desk incidents, service requests, resolutions, and outstanding issues.
Respond to inbound support calls, voicemails, and chat requests.
Provide basic user training onputer hardware, software, ers, email, and business applications.
Maintain required service and quality-assurance standards.
Assist other IT support teams with overflow activities as needed.
Follow applicable privacy, security, and data-handling requirements when accessing sensitive information.
Education & Certification Requirements
Associate degree or higher in Information Technology, Computer Science, or a related discipline.
CompTIA A+ certification or equivalent foundational desktop-support knowledge.
Microsoft desktop, operating-system, or productivity-suite certification experience preferred.
Cisco networking certification or equivalent foundational knowledge of routing, switching, network security, and wireless technologies.
Required Skills
Desktop and laptop troubleshooting
Hardware and peripheral support
Windows operating systems
Software installation and configuration
Microsoft Office / Microsoft 365 support
er and peripheral troubleshooting
Mobile-device support
Basic networking concepts
-desk / ticketing systems
Remote and onsite end-user support
Hardware and software maintenance
User account and application troubleshooting
Strong customer-service andmunication skills
Additional Requirements
Must be a U.S. Citizen.
Must successfullyplete the required finger background investigation.
Regular and reliable onsite attendance is required.
Ability to work overtime when necessary to support projects or business requirements.
Stronganizational skills and attention to detail.
Ability to manage multiple support requests in a fast-paced environment.
Strong troubleshooting, problem-solving, and critical-thinking skills.
Flexible scheduling based on business requirements.
Ability to work for extended periods using aputer, keyboard, mouse, and monitor.