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Now viewing: IT - Build Analyst IV (Desktop Engineer)
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ICONMA, LLC
IT - Build Analyst IV (Desktop Engineer)
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IT - Build Analyst IV (Desktop Engineer)#26-43095
$49.30-$54.04 per hour
Toronto, ON, Canada
Hybrid
Job Description
Our Client, a Banking company, is looking for an IT - Build Analyst IV(Desktop Engineer) for their Toronto, ON/Hybrid location.
Responsibilities:
Device compliance management
Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
Analyze root causes of non-compliance, document findings, and implement corrective actions.
Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
Automation Development
Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
Design client-focused solutions that meet business requirements.
System Maintenance and Updates
Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
Troubleshooting and Support
Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
Proficiency in PowerShell scripting for automation and maintenance tasks.
Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.
Preferred Qualifications:
Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
Relevant certifications, such as CompTIA A+, CompTIA ITF+, or
Microsoft Certified:
Modern Desktop Administrator Associate.
Understanding of security compliance requirements and best practices for device management.