Find & Apply For Computer Support Specialist Jobs in Coos Bay, Oregon

You already know how to solve the easy stuff. We're looking for someone who wants the harder problems. Systech is looking for an experienced IT professional who can independently troubleshoot and administer the technology our business clients depend on every day. You don't need experience with every platform we use. You do need strong technical fundamentals, experience supporting business IT environments, and the ability to work through unfamiliar problems without someone else providing the troubleshooting path. This is also a client-facing position. You'll work directly with people who rely on technology to run their businesses, so being able to explain what's happening matters almost as much as figuring out why it's happening. If you're ready for broader technical responsibility, exposure to different client environments, and opportunities to continue developing toward Senior Technician or Systems Engineering responsibilities, this is a place where you can do it. What You'll Do As a Level 2 Help Desk Technician, you'll handle escalated and more complex technical issues across Systech's managed client environments. Some problems will come to you from Level 1. Others you'll own from the beginning because they require deeper systems knowledge or administrative access. You'll troubleshoot across Windows endpoints, Microsoft 365, identity, Active Directory, networking, servers, virtualization, backup systems, endpoint security, cloud services, and other business technology. We don't expect you to know every answer immediately. We do expect you to know how to investigate the problem, work through likely causes, make appropriate changes within your authority, validate the result, and document what you found. When an issue requires new design, significant implementation work, an architectural decision, or a change outside established standards, you'll work with our Systems Engineers and technical leadership. You'll Also Work With People Our clients aren't IT departments. They're businesses trying to get their work done. You'll work directly with business owners, managers, office staff, and other employees with varying levels of technical knowledge. That means asking good questions, explaining complex problems in understandable language, providing useful updates, and maintaining professionalism when troubleshooting gets difficult. Strong technical capability should be paired with the ability to communicate clearly, professionally, and effectively with clients. You'll also work across Systech, collaborating with Level 1 technicians, Systems Engineers, Account Management, Field Services, Billing, and others to keep client issues moving toward resolution. Technology You'll Work With Depending on the client and the problem, you'll gain experience across technologies including: Microsoft 365, Entra ID, Active Directory, and Intune Windows workstations and Windows Server Ubiquiti UniFi and other networking environments Firewalls, VPNs, switching, and wireless networking Proxmox, VMware ESXi, Hyper-V, and other virtualization environments Backup and recovery systems Endpoint security, EDR, and managed security tools Azure and other cloud services RMM, PSA, monitoring, and technical documentation platforms PowerShell and command-line administration We don't expect expertise in every platform we use, but we do expect the technical foundation and professional experience necessary to learn unfamiliar platforms quickly. What You Bring We're looking for someone with meaningful professional IT experience who can independently administer and troubleshoot established business technology environments. We're less concerned about whether you've worked with every product we use than whether you understand the underlying technology. If you understand networking but haven't worked with UniFi, we can teach you UniFi. If your virtualization experience is with VMware or Hyper-V rather than Proxmox, those fundamentals transfer. What matters is that you've moved beyond simply following troubleshooting procedures. You can encounter something unfamiliar, determine how to investigate it, and work toward a technically sound resolution. Benefits Paid Time Off