Find & Apply For Computer Support Specialist Jobs in New Holland, Pennsylvania

We are seeking a highly skilled and customer-oriented IT Support / Field Service Technician to join our team. You will be responsible for resolving hardware, software, and network issues. The ideal candidate thrives in a fast-paced environment, excels at troubleshooting, and provides exceptional face-to-face support to our clients.

Responsibilities On-Site Support:

Travel to various client sites to install, configure, and repair desktops, laptops, printers, and network peripherals.

Remote Support:

Diagnose and resolve technical problems remotely using helpdesk ticketing software and remote access tools.

Network Troubleshooting:

Assist in maintaining and troubleshooting LAN/WAN connectivity, VoIP systems, and Wi-Fi networks at client facilities.

Documentation:

Document all processes, update asset inventories, and produce detailed service reports for completed jobs.

Requirements Experience:

Minimum 3-5 years of hands-on experience in IT support, desktop support, or field service.

Education:

Associate's degree in Information Technology, Computer Science, or equivalent field experience.

Certifications:

CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.

Technical Skills:

Strong working knowledge of Windows OS, Microsoft 365, Active Directory basics, and VPN client configuration.

Soft Skills:

Outstanding customer service, problem solving, critical thinking, and the ability to explain complex technical solutions to non-technical users.

Physical & Travel Requirements:

Valid driver's license with a clean driving record. Must be able to climb ladders and work at elevated heights. Travel to client sites within the local Central PA region (no overnight travel).

Benefits:

Paid time off

Work Location:

In person