Find & Apply For Computer Support Specialist Jobs in Huntsville, Texas

Help Desk Technician Windham School District Huntsville - Central Office - Huntsville, Texas Open in Google Maps This job is also posted in ESC Region 12 , and

Windham School District Job Details Job ID:

5985505

Application Deadline:

Nov 16, 2026 11:59 PM (Central Standard Time)

Posted:

Yesterday Starting Date:

Immediately Job Description Job Title:

Help Desk Technician Retirees of the Texas Teachers Retirement System (TRS) may apply. Consistent with district policy SD-7.17 "Employment of Retirees," selected applicants are responsible for reimbursing the district, through payroll deduction, for the current rate of all TRS pension or TRS Care surcharges. As of September 1, 2025, the TRS pension surcharge rate is 16.5% and the TRS Care surcharge is $535/month.

Wage/Hour Status:

Nonexempt Pay Group:

S35

Salary Plan Primary Purpose:

Provide support for users submitting requests for assistance from IT and assisting with communication between IT staff and district users.

Qualifications Education/Certification/Experience:

Bachelor's degree from a college or university accredited by an organization recognized by the council for higher education accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in computer science preferred. Each year of experience working with computers and computer software may be substituted for thirty semester hours from an accredited college or university on a year for year basis. Experience with Microsoft Office Suite preferred. This position requires personal technology that will enable the completion of job duties and responsibilities when working remotely.

Special Knowledge/Skills:

Excellent oral and written communication skills with the ability to convey ideas and instructions clearly and concisely. Proficiency in computer skills necessary to develop, organize and maintain files, data, calendars, and correspondence. Ability to train others. Ability to use Microsoft Office Suite or equivalent to include Word processing, spreadsheet database or presentation software programs preferred. Skill to interpret and apply rules, regulations, policies and procedures. Skill in the use of computers and peripheral equipment.

Major Responsibilities and Duties:

1. Provide email and telephone support for computer applications for Windham staff. 2. Serves as the initial troubleshooter in solving minor computer problems prior to routing support requests to the appropriate Information Technology (IT) staff or communicating with outside contractors for maintenance. 3. Maintain knowledge of software functionality and associated school district processes. 4. Maintain data in the Help Desk application as needed to identify areas of improvement including training and maintenance support. 5. Demonstrate fundamental operations of commonly used software, hardware, and other equipment. 6. Actively seeks ways to assist the end users. 7. Communicate with programmers or other Information Technology (IT) staff to detect and resolve end-user problems with internally developed applications. 8. Provide single point of contact for funneling issues and trends, ensuring clear, consistent communications. 9. Assist with fixed assets and inventory. 10. Assist with student attendance data entry processes. 11. Perform other duties as assigned. Policy, reports, and

Law:

12. Maintain confidentiality in handling sensitive information received in the performance of the job duties. 13. Perform duties in a professional manner through daily, punctual attendance at locations of work assignment. 14. Follow Windham School District policies and procedures in completing assigned job duties. 15. Execute duties in a professional, ethical and responsible manner as defined in 19 TAC Chapter 247, Code of Ethics and Standard Practices for Texas Educators.

Supervisor Responsibilities:

None Working Conditions Additional Requirements With or Without Reasonable Accommodation Mental Demands:

Ability to communicate (verbal and written), ability to instruct, ability to speak, ability to reason, ability to compile data, ability to interpret policy, ability to interpret procedures and data, ability to concentrate, ability to memorize, ability to alphabetize, ability to understand verbal and written instructions, ability to organize, ability to analyze, ability to maintain emotional control, ability to maintain confidentiality, ability to work with frequent interruptions.

Physical Demands:

Ability to perform full duties of position, lift and carry up to 30 pounds, walking, sitting, standing, climbing stairs and ramps, kneeling, stooping, reaching, hearing (with aid), visual acuity, speaking, travel by car, van, or airplane, driving of car/van, distinguishing colors, occasional prolonged and irregular work hours.

Environmental Demands:

Work inside and outside, noise, radiant/electrical energy, work alone, work with others, around machines with moving parts and objects, possible exposure to microwaves in use, exposure to hot and cold temperatures, exposure to dust and cleaning chemicals.

•The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Position Type:

Full-Time Salary:

$48,636 to $48,636

Per Year Job Categories:

Support Staff > Network Services Job Requirements Citizenship, residency or work visa required Contact Information Aaron Dotson , HR Officer I Huntsville -

Central Office Phone:

936-291-4680

Email:

aaron.dotson@wsdtx.org Map The content you submit, offer, contribute, attach, post, or display (each a "Submission") will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. "Sensitive data" for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws.