Find & Apply For Computer Support Specialist Jobs in Hurst, Texas

IT Support Specialist -

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Full- time position; Hurst, TX Brief overview: We maintain a cloud-based network with a small office in Hurst. Most interaction will be done remotely. Position requires a certain number of days in the office to provide hands on equipment care, as needed. Employees are, for the most part, remote with scheduled departmental 'in office' days. Users access their Azure cloud desktop remotely from home and when in the office, we provide 'hot desks' that are used for this access. Candidate will provide support between the end users and our Azure management host team, as well as maintain all office PC's and manage copier maintenance. Candidate will oversee all software platforms used and maintain them as needed. Additionally, you will work with our vendors for any programming changes that cannot be carried out in house. Candidate will be directly in charge of Laserfiche, our document management system. Qualifications Strong written and verbal communication skills Strong trouble-shooting skills and attention to detail. Experience working with end users from an IT standpoint High school diploma or GED Preferred Qualifications At least 3-5 years of IT support experience Insurance Industry knowledge a plus Job Description Qualified candidate with need to have problem solving skills and attention to detail. The position requires independent management of time and projects while maintaining a line of communication with your supervisor. Must have the ability to work confidently on a variety of software platforms. Working knowledge of Access Rights and how to configure and maintain them. Within the domain, you will manage file and folder rights for users and group. Within Laserfiche, you will need to control specific actions a user or group can perform on entries (documents/folders), fields, templates, and storage volumes. Working knowledge of MS Active Directory. There will be light Active Directory work, password resets, new users, etc., Most domain administration will be handled by our Azure team. Working knowledge of computer systems, peripherals, and communications equipment. User desktop provisioning, computer software installation and troubleshooting user issues with PC's and printers in the office. Onsite Hardware - Purchasing and Maintenance (Phone system, Printers, PC's, etc.,) Working knowledge of computer networking and cabling infrastructure. Maintain in-office infrastructure, troubleshoot connection issues. Working knowledge of communication systems for data, voice, and video. Administration and maintenance of IP based telephony systems, such as provisioning handsets, setting up extensions. Working knowledge of network address management concepts. Working knowledge of Remote Access protocols. Working knowledge of Azure concepts Working knowledge of DNS, DHCP and IP Addressing Ability to work under minimal supervision and under own initiative. Ability to write documentation and training materials. Familiarity with Laserfiche document management system is a plus. We offer many benefits to full time employees, including: Medical, dental and life insurance 401 (k) retirement savings plan with company match Flexibility to work remotely for most positions Paid time off (vacation time, sick time, paid company holidays) Bonus programs (potential for summer bonus and winter bonus) Continuing Education assistance

Pay:

From $60,000.00 per year

Work Location:

Hybrid remote in Hurst, TX 76054