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Now viewing: Desktop Support Technician
C
Candid8
Desktop Support Technician
Job Description
Job Summary We are seeking a proactive and technically skilled Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline problem solver for end-user hardware and software issues, ensuring seamless operation of desktop systems across the organization. Your expertise will help maintain a robust IT infrastructure, deliver exceptional customer service, and support the overall productivity of our teams. If you thrive in a fast-paced environment and possess a passion for troubleshooting and technical support, this position offers an exciting opportunity to make a tangible impact. Duties Provide technical support to end-users for desktop computers, laptops, peripherals, and software applications, ensuring quick resolution of issues. Install, configure, and maintain hardware components such as desktops, monitors, printers, and network devices to keep systems running smoothly. Troubleshoot operating system problems on Windows platforms and perform system administration tasks including user account management via Active Directory. Support network connectivity issues by diagnosing LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and other network-related problems. Assist with hardware maintenance, upgrades, and repairs to ensure optimal performance of computer hardware and peripherals. Manage help desk tickets efficiently by documenting issues accurately and providing timely updates to users. Collaborate with IT team members on system administration tasks such as Windows Server administration and maintaining IT infrastructure stability. Qualifications Proven experience in desktop support or IT support roles with a strong understanding of operating systems, particularly Windows environments. Technical proficiency in troubleshooting hardware failures, software issues, and network connectivity problems. Familiarity with Microsoft Office Suite and other common business applications. Knowledge of Active Directory management for user account setup and permissions control. Experience with computer networking concepts including LAN setup, VPNs, firewalls, and basic network security protocols. Strong communication skills with the ability to explain technical issues clearly to non-technical users. • Thanks & Regards Naresh Kumar Mailaram Accounts Manager (BDM) U.S.