Find & Apply For Computer Support Specialist Jobs in Weatherford, Texas

Job Description Position:

IT Specialist Tier 1-2

FLSA:

Non-Exempt Department:

Information Technology Schedule:

8:00 AM to 5:00 PM, Monday - Friday; position subject to after hours/overtime.

Reports To:

Service Desk Supervisor Positions Supervised:

None Job Summary IT Specialist plays a key role in administering enterprise systems, resolving advanced technical issues, and supporting department-wide IT projects. This position contributes to the design, implementation, and optimization of core IT infrastructure while serving as a technical escalation point for the Service Desk. Roles & Responsibilities Provides day-to-day technical assistance and support for applications and hardware problems; determines operational, technical, and support requirements for the location, installation, operation, and maintenance of various office equipment. Assists in deployment and management of end-user reporting tools and platforms; performs system administration duties including Active Directory, M365, networking fundamentals, and imaging and deployment automation. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring system applications. Serves as Tier 2 escalation for complex hardware, software, and network Layer 1 incidents. Assists the Service Desk Supervisor in the procurement of computer equipment for yearly deployments; aids in the design, installation, configuration, and deployment stages of yearly departmental hardware rollouts. Participates in rotating on-call after-hours support for critical public safety systems. Other related duties as assigned. Knowledge, Skills, and Abilities Advanced knowledge of computer systems, information technology equipment, and the techniques used in the design of non-automated systems. Ability to analyze systems and procedures; strong troubleshooting and root-cause analysis capabilities. Ability to deal with situations that involve conceptual or informative ideas and communicate these ideas to others. Ability to organize, present, and interpret complex technical data to others; ability to reason abstractly using quantitative concepts. Good working knowledge of business process mapping and reengineering, with a basic understanding of networking. Regular, reliable, and punctual levels of attendance are essential job functions and expectations of this position. Physical Requirements Must be able to walk, stand, or sit for extended periods of time. Must be able to reach, bend, stoop, squat, kneel, twist, or crouch as necessary when performing job duties. Required to be able to carry, balance, lift, push, pull, or reach office supplies and/or equipment weighing up to 40 pounds. Hearing and vision must be satisfactory to the degree that duties may be performed effectively and safely. Environmental Conditions Majority of work is performed indoors in an office setting but may be subject to outdoor work in all weather conditions. Minimum Qualifications Four years of enterprise support experience with Information Technology systems. Bachelor's degree in Computer Science, Computer Information Systems, or Business Management a plus. Microsoft Certification and A+ required or attainable within 3 months. Must have a valid Class C Texas Driver's License.

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