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Technical Support Analyst 3/IT Hardware Asset Analyst at DataStaff, Inc. Technical Support Analyst 3/IT Hardware Asset Analyst at DataStaff, Inc. in Colonial Heights, Virginia Posted in about 14 hours ago.

Type:

full-time DataStaff, Inc is in need of a Technical Support Analyst 3/IT Hardware Asset Analyst for a long-term contract opportunity for one of our direct clients in Petersburg, VA.

• This position is onsite The Technical Support Analyst/IT Hardware Asset Analyst the IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.

Key Responsibilities:

Coordinate the transfer of IT assets between business units with 5 to 7 business days. Generate, distribute, & review weekly IT asset management reports. Complete ITSM tickets within 7

• 10 business days.

Monitor the ITSM IT Asset Management queue on a daily basis. Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured. Correctly Managing ITAM Queue Assist With Asset IMAC and PC Refresh process Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations. Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment. Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Required Skills:

2 years

• IT Asset Management 2 years
• Hardware Inventory Management 2 years
• ITSM/Ticketing System 2 years
• Microsoft Excel 2 years
• Asset Lifecycle Management 1 year
• Software License Management 1 year
• Inventory Auditing 1 year
• Must be able to lift, pull or push 50lbs as a regular part of the job duties.

This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.