Find & Apply For Computer Support Specialist Jobs in Woodstock, Virginia

Service Desk Technician Woodstock, VA 22664 $20 - $24 an hour - Full-time Apply with Indeed Job Overview Shenandoah Technology Systems (STS) is a growing IT MSP specializing in providing IT support services to the SMB sector. We are looking for a Service Desk Technician to provide first line support to our small business and residential clients from our Woodstock office. In this role you'll join a team of dedicated professionals within a growing company which seeks to provide a healthy modern workplace culture. Our team's goal is to keep our clients secure, productive, and well supported. The Service Desk Technician plays an important role in making sure that happens. Often the first point of contact for the Service Delivery Team, the Service Desk Technician receives, triages, and resolves support requests from our small business and residential clients. Issues that need deeper expertise are escalated to our Tier 2 technicians, and those that need an onsite visit are handed off to our field team. When help is needed, the Service Desk Technician typically turns to Tier 2 first and then to the Service Delivery Manager for guidance and support; urgent or high-impact issues can go straight to the Service Delivery Manager. Duties Answer and respond to client support requests by phone, email, and through our ticketing system Triage and prioritize every incoming request, updating ticket details as needed so it's ready to be worked Keep ticket notes clear and up to date Troubleshoot and resolve hardware, software, and connectivity issues, primarily through remote support tools and hands-on for devices brought into our shop Handle user account support, including password resets, MFA, email, and Microsoft 365 issues Install, update, and configure software and antivirus/security tools Perform bench work at our office, including in-shop client appointments, new computer setups, system upgrades, and repairing or replacing damaged hardware Escalate issues to Tier 2 or the field team when needed, and keep clients informed until resolved Meet ticket response and resolution time targets Document solutions and contribute to our internal knowledge base Skills 1+ year of professional IT support experience; help desk, service desk, desktop support, or MSP experience preferred. Certifications such as CompTIA A+, the Google IT Support Professional Certificate, or entry-level Microsoft 365 certifications are preferred. Proficiency in Windows and macOS; familiarity with Linux is a plus. Solid working knowledge of computer systems, Microsoft 365, and basic networking (DNS, DHCP, Wi-Fi). Good understanding of computer equipment, including laptops, desktops, printers, and peripherals. Strong diagnostic and troubleshooting abilities. Excellent problem-solving and critical thinking skills. Good written and verbal communication skills. A patient, friendly phone manner, even with frustrated users. The ability to juggle multiple tickets at once and keep clear, accurate notes. The ability to stay up to date with the latest advancements in hardware and software. The ability to speak both geek and human.

Why You'll Like Working Here:

An easy-going environment and culture (we all enjoy what we do) A proactive approach to ongoing training to help you develop lifelong skills Hands-on experience across the industry, with room to grow toward a Tier 2 role as opportunities open up.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person