Find & Apply For Computer Support Specialist Jobs in Auburn, Washington

WHAT'S IN IT FOR YOU

Competitive hourly rate of $43.9629 with discretionary performance bonuses 2x a year ! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans.

WHAT YOU'LL DO

Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the Vision and Mission Statements, and Core Values of the Muckleshoot Casino Resort (MCR). Adheres to and leads technical teams on department directives and objectives. Coordinates activities by scheduling work assignments, setting priorities, and directing the work of Support Technician Analyst during assigned shift; ensures fairness and equal opportunity in hiring and promotions. Monitors, evaluates, and verifies team member performance through the review of completed work assignments and work techniques. Monitors and evaluates existing systems and equipment; initiates change to maximize efficiency. Assists in the ongoing development of systems and procedures related to computer support. Reviews and analyzes client needs. Makes recommendations regarding software upgrades and equipment; responds to user requests for assistance. Assists in the preparation of short-term and long-term strategic goals as it relates to operational needs. Create daily shift reports and assist with weekly status reports. Identifies areas for continuous service improvements. Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Performs other job-related duties as required.

WHAT YOU'LL BRING

Three (3) years' experience in a team lead or supervisory role. Four (4) years' experience as a hand-on IT Service Desk Tech, IT Field Support Operations Tech highly preferred. Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum experience requirements indicated above. Experience in the Casino and/or Gaming industry a plus!