Find & Apply For Computer Support Specialist Jobs in Issaquah, Washington

Job Title:

Onsite IT Support Engineer /

Senior IT Operations Specialist Location:

Issaquah, WA 98029 (100% Onsite)

Duration:

5

Months Shift:

Monday - Friday, 6:00 AM - 2:00

PM Position Summary:

We are seeking an experienced Onsite IT Professional to provide direct, hands-on end-user support in a high-touch "Genius Bar / Service Bar" environment. In this role, you will manage local IT operations, maintain core infrastructure, resolve technical escalations, and support site-specific technology across hardware, networking, and audio/visual systems.

Key Responsibilities:

End-User & Onsite Support:

Staff the onsite service bar to provide immediate, high-touch support for PCs, Macs, and Microsoft 365 applications.

Infrastructure & Smart Hands:

Handle local network patching, OT network support, smart hands assistance, and basic server/hardware maintenance.

AV & Conference Room Support:

Assist with Audio/Visual setups, conference room technology, and Microsoft Teams Rooms (MTR). 2nd-

Level Support & Operations:

Perform 2nd-level help desk troubleshooting, conduct individual user coaching/training, and execute system testing.

Process & Security Maintenance:

Implement data security standards, safeguard IT operations, and document existing and updated IT operational workflows.

Service Level Management:

Help develop and maintain necessary service levels to meet business and site operational requirements.

Key Skills & Qualifications:

Required Technical Skills:

Operating Systems:

Advanced proficiency with both Windows PC and Mac OS .

Productivity & Collaboration:

Deep knowledge of Microsoft 365 Office Suite and Microsoft Teams Rooms (MTR) .

Networking & Hardware:

Solid understanding of OT networks , network patching, cabling, and general "smart hands" support. AV /

Conference Systems:

Experience setting up and troubleshooting conference room Audio/Visual technology.

Required Experience & Professional Attributes:

Experience:

8-10 years of professional experience in IT operations, desktop support, or infrastructure maintenance.

Problem-Solving & Judgment:

Demonstrated deep domain expertise, strong technical problem-solving skills, and the ability to improve existing processes.

Communication & Support:

Proven ability to deliver face-to-face, customer-centric support in a walk-up/service bar setting. RAM#

Pay:

$40.00 - $50.00 per hour

Experience:

IT support: 10 years (Required) Microsoft Dynamics 365: 1 year (Required) infrastructure

Support:

6 years (Required)

Network Patching:

3 years (Preferred)

Work Location:

In person