Find & Apply For Computer Support Specialist Jobs in Kennewick, Washington

Our established and growing company is seeking an IT Support Specialist to provide remote and on-site technical support to employees across multiple office and property locations. This is an excellent opportunity for someone with one to two years of help desk or desktop support experience who is looking to expand their technical skills in a professional, team-oriented environment. The ideal candidate is technically capable, patient, approachable, and comfortable explaining technical solutions in a way that is easy for others to understand. We are looking for someone who enjoys solving problems, takes ownership of issues, and delivers a positive support experience. What You'll Do Troubleshoot and resolve help desk requests involving software, hardware, printers, login credentials, and network connectivity. Configure and deploy computers, workstations, software, and other IT equipment. Create, modify, and disable user accounts, email mailboxes, and Active Directory permissions. Provide support for Microsoft 365, Windows operating systems, mobile devices, and business applications. Assist with IT-related onboarding and offboarding activities. Maintain accurate help desk ticket records, troubleshooting notes, and technical documentation. Provide remote support and travel to company locations when on-site assistance is necessary. Escalate complex technical issues appropriately and follow through to resolution. What We're Looking For 1-2 years of experience in help desk, desktop support, or a related IT support role. Working knowledge of Windows operating systems and Microsoft 365. Basic understanding of Active Directory, networking, and common IT troubleshooting practices. Strong interpersonal and customer service skills with the ability to support employees of varying technical abilities. Excellent organization and time management skills, including the ability to prioritize multiple support requests. Ability to work independently, troubleshoot effectively, and recognize when escalation is needed. Willingness and ability to travel between company locations as needed. Preferred Qualifications Previous experience working for a managed service provider (MSP). CompTIA A+ or Network+ certification, or equivalent practical experience. Experience with IT ticketing systems, NinjaRMM, Automate, Microsoft Azure, SharePoint, or Power Automate. Familiarity with business applications such as AppFolio, Adobe, Zoho, Caliber, or Timeslips. Apply Today If you're a service-minded IT professional who enjoys troubleshooting, helping people, and developing new technical skills, we encourage you to apply.

Pay:

$25.00 - $32.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) Dental insurance

Work Location:

In person