Find & Apply For Computer Support Specialist Jobs in Redmond, Washington

Deskside Support Position Summary The IT Deskside Support Specialist provides technical support for Windows and Macintosh desktops and laptops, troubleshooting hardware, software, operating system, connectivity, and application-related issues. This role operates effectively in high-stress situations, balancing technical problem diagnosis with exceptional client service. The position serves as a liaison between assigned support areas and other technology teams to facilitate timely and effective issue resolution. The successful candidate will demonstrate strong technical knowledge, excellent communication skills, sound judgment, and a commitment to delivering a high-quality client experience. Essential Duties & Responsibilities The responsibilities below represent the primary functions of the position. Additional duties may be assigned when they are similar, related, or reasonably within the scope of the role. Troubleshoot and resolve issues involving Windows and Macintosh desktops and laptops, from network connectivity through the end-user device, excluding security patches and updates. Respond to alerts and escalations from IT support teams by determining probable root causes and taking appropriate corrective action to restore devices to operational status. Provide technical support for macOS and Apple tools, applications, and related technologies. Perform operating system updates and maintenance for Macintosh desktops and laptops. Provide graphical user interface-level support for Mac OS X Server configuration and administration. Support Macintosh systems operating within Windows-based environments, including virtual environments and Mac OS X Server technologies. Document troubleshooting steps, findings, and corrective actions in the organization's help desk/ticketing system. Install, configure, and support virtual desktop clients and applicable Microsoft Office environments. Install, configure, update, and troubleshoot antivirus and virus-scanning software on desktop and laptop systems. Assist with identifying, isolating, and remediating Windows and Macintosh devices affected by malware or computer viruses. Assist with the development and distribution of device remediation and "clean-up" resources, including instructions and end-user documentation. Install, configure, and update VPN and remote-support software as required. Contribute to the development and maintenance of a technical knowledge base containing troubleshooting and problem-resolution procedures. Disconnect, reconnect, and relocate desktop computers, peripherals, and related equipment in support of office moves. Assist with the creation and distribution of IT support communications, notices, and alerts, both verbally and in writing. Collaborate with other IT teams and stakeholders to ensure efficient resolution of technology-related issues. Provide responsive, professional, and empathetic support to clients, particularly during high-priority or high-impact incidents. Supervisory Responsibilities None. Minimum Knowledge, Skills & Abilities Strong attention to detail with the ability to manage multiple tasks accurately and efficiently while meeting deadlines. Demonstrated commitment to exceptional customer service and the ability to communicate professionally with urgency, patience, and empathy. Excellent written and verbal communication skills in English. Ability to quickly learn and develop proficiency with client-specific applications and technologies. Self-motivated and highly organized, with the ability to prioritize competing demands and manage workload effectively. Knowledge of CA Service Desk/CA USD or a similar IT service management and ticket-tracking platform preferred. Strong understanding of desktop technologies and their role within a broader enterprise IT infrastructure. Strong troubleshooting, analytical, and problem-solving skills. Ability to work collaboratively and contribute to overall team and department performance. Ability to remain composed and effective in a fast-paced, high-quality service environment. Strong customer-focused mindset and commitment to timely issue resolution. Physical & Mental Demands The physical and mental demands described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands Regularly required to sit, communicate verbally and through electronic media, use hands to operate standard office equipment, and reach with hands and arms. Frequently required to walk, stand, and move throughout the workplace to accomplish assigned tasks, including traveling between work areas or sites. Ability to ascend and descend stairs. Ability to perform work requiring close vision and the ability to adjust focus. Ability to lift and move equipment weighing up to 35 pounds. Mental Demands Effectively use written and verbal communication skills. Read and interpret technical information, data, and documentation. Analyze and resolve technical problems. Learn and apply new technologies, processes, and skills. Perform detailed work while managing multiple concurrent tasks and priorities. Interact professionally with colleagues, clients, vendors, and other stakeholders. Maintain composure and sound judgment in a fast-paced, high-quality service environment where individual and team accountability are essential. Work Environment This position primarily operates in a general office environment. Work is generally sedentary but may require standing and walking for up to approximately 10% of the workday. Standard office and technology equipment will be available to perform assigned duties.

Pay:

From $28.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Vision insurance Ability to

Commute:

Redmond, WA 98052 (Preferred)

Work Location:

In person