Find & Apply For Computer Support Specialist Jobs in De Pere, Wisconsin

IT Support Specialist Tweet Garot Mechanical - 3.6 De Pere, WI Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Computer science Computer Science Windows Computer hardware Associate's degree

Full Job Description Position Summary:

The IT Support Specialist is to provide technical support and assistance to our employees in resolving issues related to hardware, software, network, and peripherals. Act upon inbound phone calls or emails from end users with technical support issues and/or questions. Work with other team members to resolve issues, either assigned to them or to other team members needing assistance. Identify and learn appropriate software and hardware used and supported by our organization. Applicants must also have a high appreciation of customer service.

Duties and Responsibilities:

• Initial set up of user accounts, computers, and printers
• Assist in resolving helpdesk requests in a timely manner
• Troubleshoot connectivity and network issues
• Manage and maintain inventory
• Troubleshooting of hardware and software
• Updating computer hardware and software.
• Assist with new and existing projects as needed
• Consulting with IT managers and other departments as required
• Training end-users on hardware functionality and software programs
• Resolving logged errors in a timely manner
• Monitoring hardware, software, and system performance metrics
• Documenting processes and performing diagnostic tests
• Keeping track of technological advancements and trends in IT
• Perform other tasks and projects assigned

Preferred Knowledge, Experience & Skills Requirements:

• Associates or bachelor's degree in computer science, information science, or related field or equivalent work experience

Professional Experience:

1-2 years of IT support experience.

• Knowledge of Active Directory, Windows Servers, networking, cloud architecture, automation and scripting, and security protocols
• Strong problem-solving skills
• Ability to work independently and collaborate with a team
• Ability to communicate effectively with both technical and non-technical teams
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

TWEET GAROT MECHANICAL, INC. IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person