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Now viewing: Desktop Engineer
GE
Global Enterprise Services, LLC
Desktop Engineer
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Job Description
Job Description
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Job Description
Job Description
DISA DES
- Desktop Hardware Engineer GES is seeking a Tier III Desktop Hardware Engineer for the
DISA DES
program. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.
Education and Experience:
High School Diploma or equivalent 3+ years of applicable work experience ITIL, HDI, or Windows 10 MCTS certification Remedy/ServiceNow experience Security+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level II certification is required before start
Responsibilities:
Experience supporting Windows 10, and MS Office 2016 Experience using Remedy or a similar ticketing system
Benefits
- Dental Insurance