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Tata Consultancy Services Limited
Engineer
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Job Description
Nice CXOne Senior Developer
- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
- Hands-on experience with NICE CXone development (Studio, APIs, scripting).
- Strong understanding of Cisco
UCCE/UCCX
call flows and routing logic.- Proficiency in programming languages (JavaScript, Python, or .NET).
- Experience with REST APIs, web services, and data exchange formats (JSON, XML).
- The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
- Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
- Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
- Translate Cisco call flows and routing scripts into NICE CXone equivalents.
- Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
- Develop automation scripts for provisioning and configuration.
- Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
- Prepare technical documentation, migration guides, and code repositories.
Benefits
- Dental Insurance