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Computer Systems Engineer / Architect
Cleveland, OH
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Job Description Lead efforts to improve reliability, performance, resiliency, observability, and operational readiness across business-critical applications and services.
Build automation around deployment, administration, monitoring, and application/service operations.
Establish and continuously monitor SLIs, SLOs, SLAs, and OKRs, identifying gaps and driving optimization plans.
Partner across development, infrastructure, and support teams to troubleshoot production issues, improve system operability, and prevent recurring incidents.
Mentor engineers on SRE, observability, automation, incident management, and operational excellence practices. Skills and Requirements 6+ years of experience across Site Reliability Engineering, DevOps, Platform Engineering, Software Engineering, Systems Engineering, or a related discipline.
Hands-on experience supporting and operating production applications, services, or enterprise technology platforms.
Strong experience with monitoring, logging, observability, incident response, automation, and scripting.
Experience working cross-functionally to troubleshoot, resolve, and prevent production issues.
Bachelor's degree in Computer Science/Information Systems, or 9+ years of relevant SRE experience in lieu of a degree.
Experience with Microsoft Azure, AWS, Kubernetes, cloud-native architecture, and distributed systems.
Experience with CI/CD pipelines and Infrastructure as Code (IaC).Experience leading major incident response, root cause analysis, and post-incident reviews.
Experience establishing SLIs/SLOs/SLAs and implementing enterprise observability and alerting practices.
Azure Solutions Architect Expert or other relevant SRE, Azure, Cloud, DevOps, or Platform Engineering certifications We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.