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Responsibilities:

Deliver advanced technical support for escalated Tier 2 and Tier 3 issues, resolving system, endpoint, and account-related problems across the organization.
Administer and optimize endpoint management practices for a large multi-location environment, helping maintain consistent configurations and reduce device drift.
Create, update, and refine automation scripts using tools such as PowerShell, Python, or JavaScript to improve operational workflows and reduce manual effort.
Manage imaging, operating system setup, and endpoint configuration standards to support reliable device deployment and ongoing maintenance.
Partner with IT team members across infrastructure, support, and web-facing environments to address system needs and improve service delivery.
Maintain and enhance directory and messaging platforms, including Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange.
Use ticketing and endpoint platforms such as Freshservice, NinjaOne, Intune, and related tools to monitor issues, execute tasks, and support large-scale device administration.
Produce clear technical documentation and contribute to training resources that help standardize support practices and strengthen internal knowledge sharing.
Identify opportunities for workflow automation and process improvement, including enhancements to reporting, scripting integrations, and operational playbooks

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Find & Apply For Computer Systems Engineer / Architect Jobs in Parma, Ohio

Systems Engineer