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Process Owner Customer Master Data
Job Description
OWENS CORNING OVERVIEW
Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com. Owens Corning is an equal opportunity employer.
PURPOSE OF THE JOB
The Process Owner within Global Business Services (GBS) organization operates inside the Process Excellence and Continuous Improvement pillar. Responsibility includes enterprise level process governance and design, global subject matter expert in system processes, and execution technologies. Join Owens Corning's Global Business Services (GBS) team as a Process Owner and help design the future of how we work. This role isn't about maintaining what's always been done, it's about reimagining and building what comes next. You'll lead enterprise-level process design and governance, with a special focus on integrating automation and AI to drive real results. You'll collaborate with talented colleagues across functions and geographies, influence strategic decisions, and see the impact of your work every day. If you want to be part of a team that values innovation, empowers its people, and is committed to making a difference for our customers, our communities, and our planet, this is your opportunity. The Process Owner partners with IT professionals and cross functional business partners to train, educate, and advise best practices achieving standardization and simplification to ensure customer satisfaction. This role is responsible for leading the definition, alignment, and implementation of processes across the enterprise. Additionally, this role is accountable to explain, present, and train the details of the processes as needed. In this role, the process owner serves as the recognized enterprise subject matter expert and Process Owner for Customer Master Data, providing authoritative guidance on process design, governance, controls and system capabilities across the enterprise.
Reports to:
GBS Enterprise Order and Cash Process Leader Span of Control:
Individual Contributor Location:
Toledo World Headquarters
JOB RESPONSIBILITIES
- Process Ownership Creates and owns system processes performed within OC businesses, corporate functions, third party providers, and Shared Services. Responsible for ensuring processes are executed according to established standards, process documentation is current, and processes conform to OC controls
- Partnership with regional and guidance to regional GBS teams on system access/requirements
- Responsible for designing processes to enable our stakeholders to grow their business while maintaining global and local standard where possible
- Day-to-day operations point to solve and prioritize process issues
- Drive improvement by partnering with execution teams that increase the overall efficiency and quality of the process
Partners with Enterprise Process Leader and key stakeholders to identify new system capabilities/processes to support all business requirements Develops, maintains and provides all end- user training (internal and external) including refresh training; utilizing train-the-trainer methodology when needed
Awareness and understanding of financial controls Process Health and Governance Ongoing monitoring of operational metrics to mitigate operational interruptions, including investigation and resolution Partner with Enterprise Leader on identification and on-going use of health KPI's
Use KPIs to identify process gaps Escalate to appropriate execution team if performance related Own governance of business roles within SAP, ensuring proper role design, assignment, and compliance with security and segregation-of-duties standards. Functional System Deployment Participates in design and development workshops to provide a point of view in all OTC system processes and development
Participates in UAT, cutover and supports system go-lives and stabilization and/or coordinates with regional team members
Assesses system process change requests to determine impact and recommended course of action with an Enterprise mindset Business Partnership Drive process design and improvement initiatives with a forward-looking approach, actively identifying opportunities to integrate automation and AI to enhance efficiency, accuracy, and scalability
Influence and manage stakeholder's expectations
Engage with Enterprise SC group and IT stakeholders to ensure process design aligns with system capabilities and enterprise optimization goals
Collaborate with internal stakeholders and partners to co-design and prioritize process enhancements that enable efficiency and digital enablement
Ownership of SOPs - Maintain, update and communicate SOP changes to ensure appropriate execution of updated process
JOB REQUIREMENTS MINIMUM QUALIFICATIONS
Bachelor's degree in supply chain, Finance, or business-related field preferred
4+ years supply chain, finance, or similar field experience required
Order to Cash experience using SAP or similar ERP architecture
Ability to travel up to 10% (both domestic and international)
PREFERRED EXPERIENCE
Experience leading multiple OTC functional areas with the proven ability to connect the functions within OTC space
Experience in a multi-national corporation in a corporate setting desirable
Demonstrated ability to identify, develop, and implement process improvements
Demonstrated rate of growth and success in prior roles Change leadership experience and/or complex project leadership experience
KNOWLEDGE, SKILLS & ABILITIES
Influential leadership, especially indirect, and ability to own and take the lead on responsibilities
Inquisitive mindset that does not settle for status quo
Independently diagnoses and resolves difficult and often complex processes, system, data, control and cross-functional issues, balancing enterprise standards with business and regional requirements.
Ability to analyze and solve complex problems
Strong time management and organizational skills
Participation in design and development workshops with a point of view
Understanding cross‑functional OTC process connections
Time management and organizational stability
Leadership in functional area
Managing stakeholder expectations
Training, communication, and partnership About Owens Corning Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (
NYSE:
OC). For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18. #LI-RF1