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Computer Systems Engineer / Architect
Aiken, SC

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SOUTO

Retail Systems Engineer III - location Aiken, SC

Job Description

Overview Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues. Travel is 90%
  • Must be located in Augusta
  • Aiken area and will provide store support for this area. Responsibilities
  • Install hardware and software as necessary. Providing support and troubleshooting as required.
  • Provide training to store teams on new procedures when necessary.
  • Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
  • Continually improves the overall quality and performance of front-end systems
  • Documents systems to ensure effective use and efficient ongoing maintenance.
  • Proactive, positive approach to problem-solving
  • Coordinates and assists with remodels, de-installs and special projects.
  • Assist the infrastructure team as field support for networking related hardware and troubleshooting.
  • Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
  • Work with third party break fix providers to help restore systems when necessary. Qualifications
  • Bachelor's degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
  • May be required to work long hours during install projects which may also require multiple nights away from home.
  • Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
  • Troubleshooting and problem-solving skills
  • Able to make decisions.
  • Able to work without supervision
  • Basic understanding of
IBM 4690
/ Toshiba TCxSky
OS. PREFERRED SKILLS
  • Excellent organizational and communication skills,
  • Desire to learn innovative/new technologies and keep abreast of trends.
  • Desire to work on complex problems
  • Collaborative
  • works jointly with highly skilled members of the organization on different projects
  • Some knowledge of Python or running scripts
  • Basic understanding of Windows OS and setup.
  • Understanding of basic network concepts and principles.